Test Support Engineer SafeNet Inc.
THIS JOB HAS EXPIRED Organization Name1115DP Technical Support
At SafeNet, we employ the brightest and smartest people in the world. With more than 50 offices worldwide and 1,600 employees, we know the importance of acquiring the very best talent to make our company succeed. No matter what the job is ? technical writer, software engineer or a customer service representative ? we're always looking for our future leaders. Our number one goal is to staff our company with highly motivated employees that are eager to put their fingerprints throughout SafeNet and help drive us to continued successes. So if you're ready to be part of something special, we're ready and waiting. SafeNet, get inside.
Under general direction provides technical support to customers, answering more complex questions on function and usage of product via the telephone and/or Internet. Serves as primary support liaison between company and customer. Conveys customer feedback to product development staff. Possesses thorough knowledge of company?s products used by customers. Responsible for resource planning and allocation, managing customer expectations and project deliverables, and providing cross-functional escalation and communication.
Bachelors Degree or equivalent education and experience.
BSEE or BSCS, MCSE, CCIE or equivalent preferred.
4 years industry experience working in a customer support or development role, providing technical application support, in-depth trouble-shooting and diagnostics, and development with commercial software products.
Excellent communication skills, both written and verbal
Excellent organizational skills
Strong working knowledge in both Unix/Linux and Windows.
Familiarity with virtual environments (VMWare or equivalent)
Ability to work in a fast-paced environment with changing priorities is essential.
Ability to learn and integrate new technologies in a fast-paced environment.
Excellent collaborative and interpersonal skills at all levels are essential.
Note: Technical skills vary and are subject to change based on the specific product to be supported
Enterprise Technical Skills
Excellent knowledge of Visual Studio and .NET development and troubleshooting
Experience working with Oracle and SQL Server
Strong SQL Skills
Experience with other programming languages ? java, C, C++
Linux and/or Windows Kernel experience
Experience working with Windows and/or Linux dump files
50% Resolves clients' questions or problems over the telephone or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements
Serves as primary support liaison between company and customer
Work directly with Sales Engineers to solve Pre-Sales customer issues
Interface with Engineering team to resolve difficult issues
Keeps customer informed of how and when problems are resolved
Involved in any additional follow up, testing and troubleshooting
Responsible for appropriate referral to other support and quality assurance areas
30% Resource Planning/Allocations
Write technical notes, application notes, case studies and solutions
Stay current on new software releases and new product features/functionality
Responsible for resource planning and allocation
Promotes and maintains a high quality, professional, service-oriented company image among users
Visits clients at client sites, performs training, analysis, etc.
Other duties as assigned
SafeNet continually strives to offer employees a strong benefit package with access to some of the best plan options available. As a result, our benefit package covers a broad spectrum of options for our employees. In addition, we also offer competitive salaries and telecommuting opportunities for some positions.
SafeNet is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce while maintaining an alcohol and drug-free workplace. U.S. Citizenship is required for most positions.
||Redwood City, CA |
THIS JOB HAS EXPIRED