Tier 1 Support Representative CareAnyware
THIS JOB HAS EXPIRED Brightree LLC is the leading provider of business management software solutions for Home Medical Equipment (HME) providers, Durable Medical Equipment (DME) providers, Orthotics & Prosthetics (O&P) practitioners, and Sleep Labs. Brightree?s unique Internet-based solutions follow the natural workflow of providers to automate and improve how they manage their business. Brightree is the only business management software solution endorsed by Invacare Corporation (NYSE: IVC) as well as the VGM member service organization. Brightree has been the growth leader in our industry for six years straight, and currently serves more than 2,500 providers in the USA.
The Tier1 Support Representative answers incoming calls to the Support Desk regarding Brightree user questions. The Tier 1 Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. In the event that the Tier 1 Support Representative cannot resolve the case, they will professionally escalate the customer to a Tier 2 Analyst who will assist in providing a resolution.
? Work directly with Brightree customers either by telephone or through electronic communication
? Answer questions regarding Brightree application and its extended services
? Respond promptly to customer inquiries
? Professionally listen to and resolve customer concerns and escalate as appropriate
? Obtain and evaluate all relevant information to handle inquiries and complaints
? Direct requests and unresolved issues to the designated resource
? Accurately record details of inquiries, comments, concerns and actions taken
? Communicate and coordinate with internal departments as needed
? Provide exceptional customer service by following up on customer interactions
? Meet performance goals as set by management
? Create FAQ?s based upon customer questions
? Minimum of 2 years relevant work experience providing technical support for ERP, accounting, or healthcare software products
? Excellent written and verbal communication skills
? Ability to work well with a team in a fast paced, constantly changing environment
? Able to follow instructions from supervisors and senior colleagues.
? Outstanding customer service skills and a dedication to the customer service experience.
? Dependable to be at work during assigned shifts and to complete work as expect
? Intermediate understanding of Internet Explorer
? Ability to multitask and meet specific goals set by supervisors and management
? Experience with documenting procedures while speaking with customers
? Problem solving & analytical skills
? Must be available to work in the Brightree Corporate Office in Lawrenceville, Georgia
? Bachelor's degree or equivalent
? Strong understanding of accounting
? Brightree software experience
? Basic understanding of the DME industry
? Basic understanding of medical billing
? Knowledge of Brightree
Brightree, LLC provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.
||Lawrenceville, GA |
THIS JOB HAS EXPIRED