Tier 1 Technical Support Engineer Notable Solutions
THIS JOB HAS EXPIRED Notable Solutions, Inc. (NSi) is a leading provider of intelligent paper, electronic document capture and enterprise output management solutions. NSi?s flagship product, NSi? AutoStore, securely captures business-critical information from virtually any source and then intelligently routes the information and corresponding documents into the appropriate business system or output device. NSi? Output Manager? also supports mobile printing and centralized print cost management capabilities. Ranked among the fastest growing companies in North America on Deloitte?s 2012 Technology Fast 500, NSi serves more than thirteen thousand global customers with offices in Rockville, Maryland; Gainesville, Florida; Wetzlar, Germany; Stockholm, Sweden; and Sao Paulo, Brazil. For more information, please visit: www.notablesolutions.com.
The Tier 1 Technical Support Engineer is the first contact for customers and partners using NSi?s software product. (This is not an internal PC helpdesk position.) The person in this role will be responsible for:
Providing phone and email support for customers contacting the Support Center with technical issues related to NSi?s products.
Creating Customer Support Cases and documenting all activities in the case.
Troubleshooting NSI Products.
Creating Knowledgebase articles on issues that are discovered.
Required Skills ? Technical:
Experience with Microsoft Server Class operating systems (2000, 2003 and 2008)
Understanding of the TCP/IP and network layers and protocols and ways to debug network connectivity
Understanding of web servers and web technologies specifically Internet Information Server 6.0
Experience in troubleshooting DNS, WINS, and LDAP issues
Preferred Skills ? Technical:
Knowledge of Document Management nomenclature and workflows
Understanding of ODBC compliant databases
Experience using MFP?s, scanners and the different Image file formats and usages
Understanding of VMWare or other Virtualization products
Understanding the concepts of Messaging applications, MS Exchange, Lotus Notes
Customer Service skills
Excellent verbal communication skills
Ability to learn new technologies and products
Experience with Helpdesk functions
Ability to troubleshoot common technical issues
Highly motivated individual
The desired candidate must have a minimum of two years Customer Service experience.
Call Center or Helpdesk experience is preferred.
If you are interested and have the required skills and desire to join an impressive team of professionals please click on Apply Now and send us your resume for consideration.
We look forward to hearing from you.
||9715 Key West Avenue |
Rockville, MD 20850
THIS JOB HAS EXPIRED