Tier 2 data analyst QuickComm Software Solutions
THIS JOB HAS EXPIRED This position is responsible for:
Supporting all data related escalations that are raised by the Tier 1 Data Analysts
Performing data quality audits on both input country feeds and output application feeds
Raising all Change Requests required to resolve data issues
Managing projects related to data enhancements and/or new business requirements
Supporting the launch of new feeds by the data Staging team by verifying content and operational alignment
Handling country-level escalations for late data or consistent quality issues
Perform detailed analysis of incidents to determine the root cause of data issues
Track known causes
Raise change requests to ensure solutions are developed
Work with delivery teams to ensure that changes are delivered within the required time and quality standards
Follow up with multiple operating companies to resolve open issues appropriate data files as needed
Verify changes delivered by the support teams are delivered to agreed standards
Ensure knowledge transfer and documentation of issues to support teams in Tier 1 and 2
Interface with multiple operating companies to understand and correct data integrity issues.
Interface with a development team to work through changes in file and/or data layouts
Provide leadership on business process and best practice related to testing and delivery of changes related to incidents and problems
Be a champion for change within the business to ensure that best practices are adhered to across the data lifeycle
Perform other duties as assigned and directed
Ability to reach out to carrier contacts to identify process for obtaining electronic carrier data feeds
Ability to interact with multiple departments, provide commitment dates, and status updates
Ability to manage issues using a project-oriented approach
Knowledgeable in Microsoft Project, Excel, Word, and Outlook.
Possess analytical skills to present solutions to problems, while demonstrating a level of independence.
Data manipulation and analyst between text editors, Excel and/or Access.
Detailed understanding of data files layouts and format documents.
Ability to manage multiple ad-hoc requests at one time by focusing on priority
Teamwork oriented and strategically focused
Emphasis on customer service and quality
Adapt to an ever changing environment while being able to remain focused and not lose site of strategic goals
A high level of work independence is necessary while being able to be supportive and provide direction based on company initiative
Possess a level of creativity offering suggestions to help build the business and make processes more efficient.
Basic SQL querying a benefit
Bachelors Degree or two years business experience
||90 Park Avenue |
New York, NY 10016
THIS JOB HAS EXPIRED