Tier 2 NOC Engineer Masergy
THIS JOB HAS EXPIRED Job Snapshot
Employee Type: Full-Time
Location: Plano, TX
Job Type: Engineering, Other
Experience: At least 3 year(s)
Date Posted: 8/4/2014
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Tier 2 NOC Engineer
The Network Operations Center Engineer (Tier 2) provides customer activation and internal escalation support for advanced telecom and network related issues.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Troubleshoot escalated issues with external customers and network/telecom providers
Work with service providers and vendors to drive issues to resolution
Carry out maintenance activities according to engineering MOPs.
Preconfigure managed router and NIDs using standard and non-standard templates
Perform circuit activations for new and existing customers
Perform routine circuit testing and acceptance in accordance with written standards
Perform maintenance and grooms of T1, E1, DS3, OC3, OC12 and high cap Ethernet circuits
Investigate and complete reason for outage (RFO) reports on all network outages
Mentor and help train Tier 1 NOC Analysts
Accept call overflows for frontline NOC support team during major outages
Tier 2 NOC Engineer
Minimum 3 years? experience working in LAN/WAN support role (Configuration responsibilities including LAN switches, firewalls, routers, etc.)
Advanced level knowledge of TCP/IP and UDP.
Experience with routing protocols such as BGP, IBGP, and OSPF.
Working knowledge of QOS, Layer 2 VPLS and MPLS network principals.
Experience with Alcatel, Cisco, Avaya, Overture and Adva network elements
Excellent written and verbal communication skills.
Communicates clearly and in an understandable manor with a wide range of people such as peers, managers, customers, vendors, distributors and the general public. Projects good customer relations skills in both face to face and telephone contact.
Demonstrated ability to effectively advise and counsel both managers and non-supervisory employees on sensitive work related issues.
Demonstrated analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time.
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||2740 North Dallas Parkway |
Plano, TX 75093
THIS JOB HAS EXPIRED