Tier II Technical Support LogRhythm
THIS JOB HAS EXPIRED Overview:
We are seeking a Tier II Technical Support Engineer to join our team at our corporate office in Boulder, Colorado. We support nearly 1000 global customers who are reliant on our software solution. This is an opportunity to enter into the exciting world of network security, audit, compliance, and technical operations. Those that excel in the Tier II Technical Support Engineer position may grow into other roles within LogRhythm including: Tier III Technical Support, Professional Services Consultant, Technical Trainer among other things. The primary function for this role is to provide technical support to LogRhythm customers. Secondarily this role will support and participate in internal engineering and fulfillment related activities.
The Tier II Support Engineer will begin work by immersing themselves in the LogRhythm software, its functionality, operation, and underlying technology. Accordingly they will be required to be heavily technical in orientation, having to deal with SQL, Windows and a wide variety of networking and systems technologies. Quickly the Support Engineer will begin interacting with existing LogRhythm customers by running proactive maintenance and health check scripts. The output from these scripts will outline the status of the deployment. Trouble tickets will be opened to address any issues that are found during this process. A report will be compiled for every customer as a snapshot of the deployment. This report will be filed at LogRhythm for reference and additionally provided to the customer.
Works as single point of customer contact for technical and support issues, facilitating cross-functional solutions to issues
Deliver post-sales support and solutions to the LogRhythm customer base while serving as an advocate for customer needs.
Resolve post-sales technical customer inquiries via phone and electronic means, as well as non-technical questions regarding the use of and troubleshooting for our software
Drives resolution of technical support issues, including personally handling and providing technical guidance to internal teams.
Maintains comprehensive technical knowledge of all relevant product customizations in use at customer sites.
Proactively monitors and updates customers regarding technical needs/issues/opportunities
1+ years technical support experience
Windows SQL Server 2003/2008 installation, integration and configuration
Experience with logging systems (i.e., Syslog, Windows Event Log)
Understanding of installing and working with Windows Server operating system
Able to interpret questions, identify problems, and propose solutions
Ability to make oral and written reports and presentations in a concise and effective manner
Working knowledge of Windows AD Domain security and audit policies
Solid understanding of TCP/IP protocols and routing
Networking experience in administration and/or configuring of routers, switches, firewall devices
Degree in Computer Information Systems or Network Security
Security Information/Event Management solution experience
Relevant industry certifications: CISSP, CISA, MCP, GCIH, CEH
Vulnerability assessment/penetration testing experience
||3005 Center Green Drive |
Boulder, CO 80301
THIS JOB HAS EXPIRED