Trainer, Client Success SolutionReach
THIS JOB HAS EXPIRED The Trainer supports the Client Success department by developing and conducting training programs for employees while utilizing excellent, in-depth knowledge of company products. This position will be located in our Lehi, Utah office and will report to the Director of Client Success.
Formulate teaching outlines and determine instructional methods such as individual training, group instruction, lectures, demonstrations, meetings, and workshops.
Effectively train new and current employees in use and implementation of new and existing services.
Test trainees to measure progress and to evaluate effectiveness of training.
Report on progress of employees under guidance during training periods and maintain trainee records.
Participate in the hiring process with fellow team members.
Perform other duties as assigned.
Have 5+ years experience in customer service, with 2+ years experience in a customer service training role. Experience developing and deploying CS Training Programs a plus.
Have experience working for a medical PM/EMR/EHR software company; or have medical office experience working with PM/EMR/EHR software on a day-to-day basis; or have other related medical software and/or technology experience.
Be extremely detail-oriented, professional, self-starter, organized and able to handle simultaneous tasks.
Be a creative, innovative thinker with a proven track record of turning insight into action.
Have exceptional written and verbal communication skills, as well as excellent presentation skills for both small and large groups.
Have the ability to work equally well in self-managed and team-based projects.
Place high value on customer service, working with both internal and external customers.
Have excellent problem solving ability and interpersonal savvy.
Have a strong willingness to help in any area and learn new things, even if it?s outside the proverbial ?box?.
Be adaptable, responsible, and dependable.
A typical day might also include:
Team lunches, or lunch to celebrate birthdays? or just because we feel like it.
A few trips to the soda machine. We have an unlimited supply? for the most part.
Showing off your mad ping-pong or foosball skills in a game against our current champs.
Additional awesome things our Solutionaries get just for working here:
15 days PTO accrues their first year, in addition to 10 paid Company Holidays.
Bagel Tuesday, Monthly Birthday Lunches, Team lunches, random potlucks, and unlimited soda.
An on-site fitness facility to combat all the food we bring in.
401K matching -- 50% of the first 6% that our Solutionaries contribute.
Charity Donation matching -- we match, dollar-for-dollar, charitable donations up to $250 per Solutionary, per year.
Yearly Day of Service -- we take a random day off during the week, to volunteer in our community as a Company.
...among other stuff. Apply today to find out!
||Lehi, UT |
THIS JOB HAS EXPIRED