Trainer - Global Customer Care (GCC) RingCentral
THIS JOB HAS EXPIRED RingCentral provides cloud computing based business phone systems. With top industry honors, including PC Magazine's Editor's Choice Award and Small Business Computing's Excellence in Technology, RingCentral delivers on-demand phone systems that are designed for the modern mobile and distributed business world, at a fraction of the cost of traditional systems. Headquartered in San Mateo, California, RingCentral is privately held with backing from Sequoia Capital, Khosla Ventures and DAG Ventures.
Develop courseware on RingCentral?s cloud-based PBX solution, telecommunications, IP networking protocols, VoIP technology, server application environments, networking hardware, and call routing technologies.
Recommend technical training solutions to address gaps in agent performance.
Create and manage certification programs for agents.
Design and create instructional materials and job aids for training initiatives.
Deliver program-specific learning solutions in a manner that both engages the learners and produces the desired outcomes, while using various learning methodologies (classroom, online, self-study, one-on-one coaching, web conferencing, etc.).
Attends additional training sessions as required.
Candidate must possess at least a Bachelor?s Degree in any field.
Candidate must have at least 3 years of experience working with telecommunications, networking and/or VoIP technology.
At least 2 years of experience facilitating training using classroom, on-the-job, eLearning, web-conferencing programs, and other delivery methods.
At least 2 years of experience designing and developing instructional materials and job aids.
Experience in coaching Customer Care Agents preferred.
Excellent verbal and written communication skills in English.
Working knowledge in SFDC is an advantage but not required.
Candidate must be willing to work night shifts.
||San Mateo, CA |
THIS JOB HAS EXPIRED