THIS JOB HAS EXPIRED Position Overview:
Clarabridge's sentiment and text analytics software enables companies to achieve a universal view of their customer feedback by transforming text-based customer feedback into valuable insight. When analysis includes as many listening posts as possible, companies gain a more universal view of the customer with qualitative analytics that can be utilized across the spectrum of departments in your organization.
With years of development invested in the Clarabridge sentiment and text analytics technology, we're the only company today with the qualifications to support enterprise-scale customer feedback initiatives. Clarabridge was founded with the simple premise of enabling companies to drive business value by looking at the customer holistically; pinpointing key experiences and issues; and helping everyone in your organization to take actions that make a difference.
Clarabridge is seeking a Trainer to complement its rapidly growing training team. This Trainer will conduct technical training courses for customers, partners and employees for multiple Clarabridge products. The Trainer will interact with customer and functional organizations to develop specifications for content of courses and prepare lesson plans from engineering documentation, field service requirements or software documentation. The Trainer will instruct participants in both classroom and virtual (web) training sessions.
Work with Engineering, Technical support and Services to ensure that course material reflects current product features
Conduct live training on Clarabridge?s application and related software products to Clarabridge customers, partners and employees. Classes are conducted in the classroom, on-site and virtually over the web
Develop and maintain Clarabridge education and training materials and curriculum for live training and recorded web based training to support Clarabridge Learning Management System
Learn about new and updated products and features to ensure the ability to teach training courses on these products. Stays up to date on new products, tools and technologies
Follows up on training via education surveys and evaluations to ensure that they are meeting company and customer objectives
Other projects/duties as assigned
Bachelor?s degree or equivalent training in Business, Engineering or Computer science
Minimum 3 years of experience in a classroom or virtual training, content (eLearning) development, or consulting role
Knowledge of enterprise wide applications and business processes
Excellent writing, editing, communications, presentation, and interpersonal skills
Exceptional customer service and problem solving skills with a talent for thriving under pressure
Ability to resolve issues logically and quickly within the client and company stipulations
Communicate and train on technical information effectively, both orally and in writing
Read, analyze, and interpret technical documents and course materials
Proficiency in Microsoft Office Suite, especially PowerPoint
Experience with Camtasia, or similar e-learning tool
Experience with technical industry training and development of interactive learning (demos, software simulations, etc)
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk; sit and stoop, and kneel. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
||11400 Commerce Park Drive |
Reston, VA 20191
THIS JOB HAS EXPIRED
Connect with the voices that matter most to your businesswith customer experience intelligence from Clarabridge.Investors: Boulder Ventures
, Grotech Ventures
, Intersouth Partners All Jobs: at Clarabridge
|Headquarters:||11400 Commerce Park Drive|
Reston, VA 20191
|Company Profile:||Leading in Customer Experience Management
To give your business the lead in Customer Experience Management (CEM), partner with the leaderClarabridge. With years of development invested in the Clarabridge solution, we're simply the most qualified company to reveal strategic insights hidden in customer feedback across a range of sources.
Unlike other companies that only serve academic or government markets, the Clarabridge focus has always been business, your business, and how we can help you reach your commercial objectives. To give you the customer insight you need, we've worked harder, thought deeper, and developed smarter software than any other vendor in the marketplace.
At Clarabridge, our goal is to help you fully access your customer experience intelligenceand leverage that information to your advantage. By bridging the gap between your customers experience and your brands promise, we provide a unique portal into the human dimension of your business. With this insight, you gain the strategic edge in serving your customers, controlling costs and risk, competing resourcefully, and building profitability.
When you work with Clarabridge, you work with the management team that had guided the companys growth and innovation from the start. Each has had decades of experience, bolstered by successful entrepreneurial ventures and strengthened by prior top-level management experience. Our executives, who include a nationally recognized entrepreneur and a multiple patent holder, are all published authors and frequent speakers at industry conferences.
With a commitment to excellence, partnership model with clients, and fast-paced development processes, Clarabridge is strong from the ground up. Whats more, our financial backing, board advisors, reputation, and partnerships are sound, ensuring our software will evolve to meet your emerging demands.
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