Training & Development Manager Bridgevine
THIS JOB HAS EXPIRED Description
The Training & Development Manager develops and conducts customized professional, technical, and front line leadership training programs in the call centers including comprehensive curriculum from introductory through advanced levels of technical instruction for individuals, class, and departments. This position will be located in Alpharetta, GA.
The job responsibilities include but are not limited to the following:
? Accurately identifies the purpose (s) for requested training as a basis for customized training program development or application of existing training programs.
? Develops effective training programs, which thoroughly meet the identified training needs, hold the interest of the trainees, and are appropriately designed for the designated level of comprehension.
? Accurately determines the most effective training strategies, methods, materials and settings to correspond with the type of training needed and / or the environment in which the training will be applied.
? Manages the training facilities and equipment with sufficient advance notice to the call centers to ensure classes can be scheduled as planned.
? Maintains progressive knowledge of the trends in computer technology as it relates to software, as well as, training industry topics, information, techniques and equipment, and making recommendations for upgrading training software, programs, materials and methods accordingly.
? Conducts training in a professional manner, according to established training standards and procedures, following approved training methods and utilizing approved training materials.
? Conducts presentations and training in an attentive, courteous, and responsive to trainees, while maintaining order and program schedules to ensure satisfactory coverage and completion of training information.
? Using adult learning principles provides appropriate and comprehensive explanations, examples, and demonstrations, which effectively address varying levels of comprehension.
? Provides consistent delivery of repetitive training programs to ensure standard dissemination of information.
? Continually improves training program content and delivery by objectively observing trainees? comprehension, retention, and application of training information, reviewing summary of training evaluations, and translating trainees' responses into recommendations for corresponding program modifications.
? Submits reports and monthly Key Performance Measures in a timely manner.
? Work with call center L&D team to conduct technical training sessions covering specified areas such as those concerned with the use of computers and software, including MS Word, Excel, PowerPoint, Access, Project, Visio, and other windows based software applications, as well as software currently in use by the Tribe (GroupWise, JDE/KRONOS, Strategy, and E-Commerce).
? Instructs classes following course syllabus, text, handouts, outlines, and exercises, using visual aids, such as graphs, charts, videotape, overhead transparencies, and computer aided presentations.
? Demonstrates procedures presented during training, observes and guides trainees in practice sessions, and answers trainees' questions.
? Administers written and practical exams and distributes instruction evaluation forms to measure trainees' progress and to evaluate effectiveness of training.
? Prepares performance reports regarding findings and makes recommendations for improvement.
? Associates Degree in Computer Science, Computer Technology, Software Applications, or related field, plus minimum of 2 years instructional / public speaking experience and/or 4 years equivalent training and experience.
? Experience in curriculum development including facilitator guides, participant guides and syllabus.
? Must be able to perform and convey beginning to complex level computer and software applications instruction.
? Must have excellent written and verbal communication skills and interpersonal skills.
? Must exhibit positive attitude and especially during training sessions.
? Excellent listening, verbal and written communication skills, including public speaking and ability to perform instructional demonstrations.
? Knowledge of general business and team management practices and procedures.
? Ability to perform management training needs assessments and develop effective customized instructional programs.
? Must be able to be cross trained in all instructional sessions offered by clients? Training Department.
? Working knowledge of effective instructional methods, equipment and materials.
? Knowledge of industry trends and data sources.
? Ability to research, comprehend and apply new training technology as it advances.
? Ability to effectively apply knowledge of instructional methods with individual participants or in a classroom setting.
? Ability to sustain participant interest in training topics and materials.
? Ability to clearly convey technical and non-technical information in an easy to understand manner, for a diverse level of learners.
? Ability to perform objective evaluations of instructional programs and methods.
? Ability to evaluate and determine a trainee?s level of understanding on trained software/computer/keyboarding applications and certify as such.
? Ability to be innovative with the resources, equipment and training that are available.
? Must have excellent customer service skills and have experience working in a team-oriented, collaborative environment.
? Must have a valid passport and be able to travel out of country.
? Available for 40% travel.
? Must be able to develop and administrate CBT.
ABOUT BRIDGEVINE, INC.
Bridgevine, Inc. is a leading advertising technology company that aids marquee brands with two solution sets: a) new customer acquisition and b) up-sell/cross-sell optimization. The first solution is focused on digital customer acquisition through a closed-loop platform that optimizes SEO, SEM, Mobile, Social, and Display marketing. The second solution enables brands to better monetize their customers through its up-sell and cross-sell web services solution. Through these solutions, the company has delivered more than $2.5 billion in revenue to enterprise customers such as Comcast, AT&T, Time Warner Cable, CenturyLink, Constellation Energy, and DIRECTV. The company is experiencing significant growth in revenue, and is also both EBITDA and cash-flow positive. The company is quickly expanding its solution offering and customer base and has been a member of the Inc. 500/5000 for the past six consecutive years. Bridgevine is backed by major investors such as Safeguard Scientifics and Constellation Ventures/JP Morgan.
||Atlanta, GA |
THIS JOB HAS EXPIRED