Come shape our Cvent product learning experience for our employees and clients! Cvent has an opportunity for a Training Manager who can do it all: training delivery, curriculum development, video/document production, and managing a fast-paced team environment. This position will be part of Cvent's Client Services and report to the Sr. Vice President of Client Services.
Manage and motivate the Training & Development staff to ensure clients are product proficient through web-based and classroom trainings.
Manage and enhance internal product training needs across Cvent through instructor led and self paced curriculums across all offices (US and India included).
Take a lead role in creating content and trainings for all new hires coming through Cvent University twice a year.
Evaluate training needs for external certification programs for professionals and students, develop training strategies, and design certification programs using a variety of instructional techniques.
Develop self-service support portal including product guides, knowledgebase articles, new release documentation and video tutorials.
Coordinate activities related to â€œProduct Training Road Showsâ€ (marketing the training, scheduling facilities, enrolling participants, etc).
Bachelor's Degree or equivalent required
8+ years of related experience
Experience working with training teams specialized in software training a plus
Decisive and mentoring leadership style
Demonstrated ability to develop, implement, and document software training programs and support for clients and employees.
Demonstrated ability to create and implement training for multiple delivery mediums (eLearning, job aids, and instructor-led training).
Professional written and oral communication skills.
Collaborative and interpersonal communications skills with an ability to build productive working relationships with immediate team members, other department managers/employees, and outside entities.
Experience in working with an online support portal a plus