Training Manager Ellie Mae
THIS JOB HAS EXPIRED Description
The Training Manager reports to the Sr. Director, CoE: Product Education, and is responsible for the delivery of training programs to our client base. In addition to day-to-day team and program management, the Training Manager will work with the training team and department subject matter experts to develop training strategies, plans, and processes to enhance current training programs and development of new programs and methodologies.
Provides leadership, direction, and support to training team members responsible for the delivery of product training to our clients; both web-based and onsite.
Evaluates performance of team members by establishing objectives and measurements; provides constructive feedback on a regular basis.
Establishes and communicates training and development team standards and methodologies, and ensures compliance across all training of team members.
Ensures all training programs are implemented effectively, to include quality and coverage of training programs.
Forecasts training and development resource needs, and presents recommendations to senior leadership.
Work with the training team to ensure that new trainers are thoroughly educated in the use of our software and services and are well prepared to train our clients.
Collaborates with manager and curriculum developers to analyze and enhance current training programs, and design and deploy new training methodologies.
Ability to translate strategic goals into appropriate training and development programs.
Evaluate client survey results and Technical Support case records to ensure the effectiveness of training programs as well as the satisfaction of individual clients.
Reports on key performance metrics and measurements.
Represent the Product Education group on cross-functional teams to improve processes, the quality of educations services, and client satisfaction.
Ensures training programs support the changing needs of the business and address new initiatives.
Designs and implements distance learning strategies, including virtual classroom learning and self-paced web-based training.
Qualifications and Experience
7 to 10 years of experience managing training programs and staff, preferably in the software industry.
Experience developing and implementing e-learning and self-paced training programs.
Experience developing training performance metrics and measurements of client satisfaction.
Experience with a Learning Management System (LMS).
PC expertise including MS Office applications.
Experience in the mortgage industry a plus.
Experience using and training Encompass software a plus.
Excellent verbal and written communication skills.
Strong organizational skills and the ability to effectively manage multiple projects.
Strong project management skills.
||Pleasanton, CA |
THIS JOB HAS EXPIRED