Training Manager Clinicient
THIS JOB HAS EXPIRED Clinicient is a dynamic, growing health information technology company focused on the needs of outpatient physical rehabilitation centers. We are seeking an individual driven by developing innovative training curricula and programs that serve the end user.
As Training Manager, you will lead our efforts to develop a training methodology for our clients and internal resources to accelerate learning and improve retention. This includes working with technical writing staff to improve the quality of training and self-help materials available to clients and to customer care representatives responsible for working with clients to achieve success using Clinicient products and services.
You will work with our implementation team to develop innovative ways to train new clients; work with our support teams on the best way to keep users informed on product functionality and direct them to self-help solutions; and institute methods to assess learning and suggest levels of certification supported by that learning. You are the kind of individual excited to establish a scalable training delivery methodology, focused primarily on remote/virtual learning for therapists and clinic staff. You are comfortable working in a start-up environment, wearing multiple hats as the position entails, but always keeping an eye on the larger objectives. Finally, you must have the intellectual curiosity to understand Clinicient products and services and the impact they have on the clinical experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Evaluate training needs of both client and Clinicient personnel and develop a prioritized training plan designed to deliver the materials, processes and tools needed to meet these needs.
Design and prepare training programs to ensure the successful use of the Clinicient software and services.
Develops and implement tools and processes to evaluate training program effectiveness and identify opportunities for improvement
Train clients and Clinicient employees on specific elements of the software.
Document and maintain updated training material as new features and changes arise
Partner with technical writing staff to maintain the content and structure of our Customer Care site
EDUCATION AND EXPERIENCE
Bachelor?s degree required
5+ years of experience developing customer-facing, remote/virtual training programs
Experience training in a health care environment setting
Experience working for a company delivering a SAAS or BPO solution
Knowledge of adult/corporate learning and curriculum delivery systems (LMS/LCMS) required
SKILLS AND ABILITIES
Very organized, with the ability to prioritize the small parts within the big picture
Able to communicate effectively, concisely and clearly with people of varying levels of education and technical skills
Relentless focus on helping clients succeed in the adoption and use of new products and services clients while keeping faithful to the company?s mission and values
High level of work ethic, willing to do what it takes to deliver satisfied clients
Understanding of productivity and customer satisfaction metrics and the use of monitoring tools to evaluate achievement relative to goals
Flexible and adaptable approach to searching for new ideas, involving all team members in the solution process
Desire never to be happy with the status quo, always striving for excellence
||506 SW Sixth Avenue |
Portland, OR 97204
THIS JOB HAS EXPIRED