Training Specialist Granicus
Location/Division: San Francisco, CA
The Training Specialist develops, implements, delivers and/or modifies training programs to ensure maximum effectiveness of customer service, sales, and other personnel.
Specific responsibilities include, but are not limited to:
Designs, develops, and delivers new training courses for existing applications, including preparation of training materials, i.e.: manuals, quick reference guides, audio-visual aids, computer help-screens, etc.
Manages the ongoing improvements to and delivers New Hire Orientation sessions.
Manages the ongoing training requirements for the staff, including internal product certifications.
Maintains statistics and records of the training materials and content covered with each group and/or individual trained.
Identifies training needs of the organization?s employees via training requests, new technology, analysis, and help desk reports.
Works with quality management team to ensure that operations policies are current and are followed.
Ensures that policy and procedure manuals are clear, straightforward, and kept current for the basic business and technological functions.
Analyzes employee QA results and recommends corrective action (additional training, discipline, etc.) to management.
Build a training system that meets the strategic goals for personnel development programs.
Education and Experience
BA / BS or equivalent
Minimum 3 years of experience supporting technology through end-user training initiatives, preferably in professional services organization.
Experience with software training, customer service, and account management.
Knowledge, Skills and Abilities
Demonstrated excellent interpersonal and communication skills, including the ability to communicate across various levels of management.
Must have strong writing skills and must be able to provide writing samples upon request.
Experience training/teaching in a classroom environment and one-on-one setting.
Must have knowledge and proficiency in a wide variety of software programs, including Windows 2000/XP and Microsoft Office 2003 (Word, PowerPoint, Excel and Outlook).
Knowledge and proficiency of various remote communication methodologies required, including dialup, GoToMeeting and VPN.
Knowledge of and experience with Salesforce.com or another CRM a plus.
Ability to work in a team environment with a customer service focus.
Ability to manage multiple priorities simultaneously in a fast-paced environment
About the Company
Founded in 1999, Granicus, Inc. is the leading provider of government webcasting and public meeting management solutions. Serving nearly 900+ governing bodies across 50 states and reaching more than 60 million individual citizens, Granicus solutions capture, store, manage and distribute on-demand audio and video broadcasts of public functions. Granicus helps governments maximize democratic transparency, engage their constituents, manage public meetings more efficiently, and improve public communication. Granicus provides the most comprehensive and tightly integrated online public records and webcasting system to all levels of government.
Granicus is an affirmative action and equal opportunity employer. In order to ensure equal employment opportunity for every applicant, hiring decisions will be made without regard to race, religion, sex, sexual orientation, age, national origin, veteran status, or disability. Granicus is firmly committed to a policy and practice of non-discrimination of employment, and Granicus will fully comply with all applicable federal, state, and local statutes of employment.
Granicus, Inc. is an E-Verify registered company.
||568 Howard Street |
San Francisco, CA 94105