Truckload Logistics Representative Freightquote.com
THIS JOB HAS EXPIRED The Truckload Logistics Representative role is a facet of the customer service function that interacts with customers and carriers to ensure delivery of excellent service through fast and accurate response to inquiries, communication, and for ensuring that scheduled shipments are accurately and completely documented in our shipment tracking systems. Primarily, the Logistics Representative will assist with verifying shipment details including necessary pickup and delivery schedules as well as verifying completion of each step in the shipment's life cycle. In addition, they will handle any issue that may arise during transit of the freight and obtaining necessary documentation from carriers and customers. The Truckload Logistics Representative may assume additional tasks that will enhance service to our customers. The Representatives will communicate with customers through a variety of means: by telephone, e-mail, postal mail correspondence, or fax.
Receiving and placing telephone calls to customer and carriers to obtain information for previously scheduled shipments to ensure on time handling of customer shipments. This will entail working with customers to verify pickup and delivery details as well as working with the carriers to get pickup confirmations, delivery confirmations and handle questions, issues and concerns with speed and professionalism. Monitors, as needed, the appropriate Outlook email folders to gather real time shipment issues and updates. Held accountable to meeting daily performance metric requirements. Performs data entry and uses software programs. Also will perform research to trouble shoot customer problems.
Responsible for documenting and addressing shipment or transit issues alerted. All documentation will primarily be handled through the Guardian database. In addition to making any required changes or updates to the load and system, the Representative will also communicate all alerted information or shipment status updates to carriers, customers, and sales in a timely manner to prevent increased costs to the Company or the customer.
High school diploma or equivalent required.
No experience necessary, will train. One year customer service experience is preferred.
||Kansas City, MO |
THIS JOB HAS EXPIRED