Unified Communications Speciaist York Telecom
THIS JOB HAS EXPIRED Job Type : Full Time
Shift/Hours : First Shift (Day)
Career Level : Experienced (Non-Manager)
Education : Bachelor's Degree
Skill : Engineering -> Applications / Technical Support
Information Technology -> IT Project Manager, Business Systems Analyst, Software Installation/Configuration, Project Management, Networking, User Support Skills
Customer Service -> Face-to-Face Support
Project Management -> Teamwork, Time Management
Category : Engineering
Job Description :
At Yorktel we don?t make video, we make video work. We design, integrate and manage world-class video solutions that enable visual communications ? anytime, anywhere, anyway. From video conferencing to streaming video, media services to digital signage, Yorktel makes video work ? for you.Our philosophy is clear: Simplify. Innovate. Connect.
We are currently seeking a UC Specialist to support our client in Orlando or Atlanta.The UC Specialist role is one of a SME resource to utilize their technology background to lead the consultative discovery and execution of the client UC goals, objectives, and challenges and to translate them into effective infrastructure solutions. This position reports directly to the Director of Staff Augmentation of Yorktel. The UC Specialist will provide direction and support in the following areas: client assignments, new products and services, engineering procedures and guidelines, advanced technical escalations.
The specialist must have the ability to assess, architect, design, and implement Unified Communications and Collaboration Solutions and into Customer Environments with Cisco and Microsoft UC solutions. Must have core understanding of OS design and directory services allowing for complete solution integration is required. Experience and Certifications with Cisco Telepresence and PolyCom Video Conferencing Solutions highly desirable. Experience integrating UC, Collaboration, and Business Video Solutions into complex and highly dispersed enterprise IT environments that include a variety of end devices desired.
This position regularly communicates to internal and external customers to achieve a mutually desirable outcome. This position will make recommendations to internal parties and customers in regard to concerns or issues, and ensure resolution of any problems working closely in conjunction with assigned clients. This position will regularly communicate answers to complex questions and respond to detailed inquiries about technical stand up of new client. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.
Job Requirements :
Must have technical knowledge of escalation support, design and implementation of:
Ability to Assess, Architect, Design, and Implement Unified Communications and Collaboration Solutions and into Customer Environments.
Experience and OEM Certifications for UC and Collaboration Solutions for Cisco, and Microsoft UC desired. Core understanding of OS design and directory services allowing for complete solution integration is required.Experience and Certifications with Cisco Telepresence and PolyCom Video Conferencing Solutions highly desirable. Experience integrating UC, Collaboration, and Business Video Solutions into complex and highly dispersed enterprise IT environments that include a variety of end devices desired.
Technical requirements include:
Cisco Unified Communications Manager (CUCM) Version 7 and 8.x
Cisco Unity Connection (UCnx) Version 8.X
Cisco Meeting Place and iOS based conferencing
Cisco Presence Server (CUPS) Version 8.X
Microsoft Lync Integration experience
Configuration experience with Cisco 79XX, 89XX and 99XX IP Phones
Understanding of Cisco IP phone video support and operation
Configuration experience with analog paging integration and zones
Configuration experience with Cisco Unified Attendant Console configuration
Configuration experience with CME and CUE
Understanding of Cisco video integration to Cisco UC and SIP and VCS
Configuration experience with Cisco FAX Server
Thorough understanding of G.729, G.711, G.722, and other codecs.
Configuration experience with transcoding.
Thorough understanding of PoE, DHCP, DNS, TFTP, NTP and SNMP.
Escalation support, design, architecture and implementation of Cisco UC solution and Lync integration
Skills and additional Quallifications
Outstanding communication and interpersonal skillsHighly dedicated and organizedAbility to track and report on metrics for service usageSuperior analytical abilityAbility to work with others in sometimes stressful and fast-paced environmentEfficiently manage and resolve resource and performance objectivesAbility to orchestrate and manage multiple projects across organizational boundariesA team player with a clear understanding of our businessExcellent problem solving skills Excellent time management and communication skillsAbility to negotiate effectivelyEffective communication to internal, client senior management and external partnersPresent a professional appearance at all times
Education and Qualifications
5+ years of experience in telecommunication service industry with a focus on Cisco UC
5+ years of support of an enterprise level client program
BA or equivalent work experience
Must be able to participate and work well in a team environment
Extensive knowledge of Cisco and Microsoft Unified Communications
Ability to pass background and drug testing
MUST HAVE A US PASSPORT or eligible to work in the US.
This is a non-exempt position
Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Minorities and women are encouraged to apply.
Note to 3rd party agencies and search firms:
Thank you for your interest in Yorktel. It is our practice to recruit and fill career opportunities through the Human Resources, Corporate Recruiting organization. We ask that you not submit candidates for consideration to us without receiving a formal written request from our Corporate Recruiting organization to do so. All resumes submitted; (with or without use of your agency access credentials) will be deemed unsolicited and as such will not be eligible for placement fees. Thank you and we appreciate your cooperation.
Offer Relocation : No
||Atlanta, GA |
THIS JOB HAS EXPIRED