Unix/Linux Engineer - Shift (Day) Silver Spring Networks
Come join us and change the world?s relationship with energy, forever. Be a part of a passionate, collaborative and innovative culture at Silver Spring. We are creating the Smart Grid, providing key transformational products and solutions to utilities and to consumers bringing efficiency and visibility into the distribution and consumption of energy ? ultimately educating and promoting intelligent energy consumption while realizing greater energy conservation. Come make an impact and build a better tomorrow for us and generations to come.
Unix/Linux Engineer to help provide 24x7x365 support for the networks, systems and applications used to deliver a variety of smart grid services to our customers. The service platforms include an RF mesh network based on Silver Spring Networks technology, a variety of WAN technologies from cellular-based (3G) to traditional Ethernet, and a data center environment comprised of various servers, databases, storage arrays and related network infrastructure. This environment could be provided as a managed service or hosted by the client.
This position is instrumental in continuing the development of foundational systems and processes on which the Silver Spring Networks NOC is based. We are seeking a seasoned NOC technician who can bring a wealth of experience to bear. Ideally, the candidate has been through the early stages of establishing a similar NOC environment.
Roles and Responsibilities:
Staff the SSN 24x7 Network Operations Center on various shifts
Monitor all production networks, servers, applications and services
Respond to alerts/alarms according to standard operating procedures
Respond to escalations from SSN Customer Service (Tier 1 & 2) or Customer NOCs
Track all issues in a ticketing system
Help define and document operations Methods & Procedures (M&Ps) for the Network Operations department.
Implement and strictly follow change management procedures and systems
Develop, maintain and improve system architecture and operational documentation
Document changes in location, status, and configurations of assets and resources
Work with third party vendors both during routine deployment and outages. Ensure escalations are handled in a professional, consistent, and relentless manner.
Support equipment delivery processes and equipment configuration as required
Assist with the development of business processes and systems to establish and measure Key Performance Indicators (KPI) which will be used in customer Service Level Agreements (SLA). Systems would include a Network Management System (NMS), Trouble Ticket System (TTS) and Change Management System (CMS).
Provide technical leadership and mentoring to Junior members of the NOC staff, assisting them in their technical and professional development
Passionate about making customers happy
Excellent work ethic - high output (i.e. 20+ tickets a day) and attention to detail
Schedule flexibility with ability to work non-standard business hours and shifts and be included in regular rotation of an off-hours pager or occasional shift coverage for holidays or other staffing reasons (vacation, sick, etc.).
Degree from a recognized college or university, with a bachelor?s degree in computer science, information systems, electrical engineering, or a related field. Qualifying experience and/or technical certification (e.g. CCNA/CCNP, RHCT, etc.) may substitute for the required education.
Ideally, 3 to 5 years of relevant 24x7x365 NOC experience, preferably at a carrier-class level with an Internet or Application Service Provider.
Excellent analytical, problem-solving and technical troubleshooting skills.
Strong verbal and written communication skills; ability to remain composed and professional in stressful, high pressure situations
Good understanding on ITIL and Service Management concepts
Highly motivated, self-starter with a positive attitude and strong initiative to face the challenges of a very fast-paced, high-energy, yet sometimes stressful, customer-focused operations organization.
Familiarity of smart grid and electrical utilities a plus
Hands-On Administrative experience with UNIX/ Linux -based operating systems, Virtual deployments (VMWare) and scripting capabilities are highly desirable
Solid understanding and practical use of TCP/IP and related Internet protocols. IPv6 experience is a plus.
Network troubleshooting and analysis. Experience working on Cisco router/switch/firewall platforms; CCNA/CCNP is a plus.
Experience with wireless/RF networking technologies is desirable.
Chicago, Illinois, United States
||Chicago, IL |
We are a highly innovative, committed team, collaborating to make a difference in the world. Our rapid growth, passion and high energy create a somewhat chaotic and intense environment, yet we are very focused on our customers and meeting our commitments. We are smart, creative and hard-working, and believe the work we do and the people we work with are fun. Silver Spring Networks had their IPO in March of 2013 and we are not looking back.
Investors: Foundation Capital All Jobs: at Silver Spring Networks
|Headquarters:||555 Broadway Street|
Redwood City, CA 94063
|Industry:||Cleantech / Energy|
|Company Profile:||With more than ten years of experience, Silver Spring Networks is the leader in networking technologies that modernize today's power grid. We have delivered more than 16.5 million Silver Spring-enabled devices, which our utility partners rely on, in concert with our software and services, to improve energy management and efficiency. Silver Spring securely connects consumers and utility providers through powerful and proven energy networks that can be easily expanded as needs evolve.
Our open, standards-based networking solutions enable all energy devices, from in-home energy devices to smart meters to load control devices, to connect together to deliver the highest performance possible. By connecting homes and businesses directly with their local utility, we help everyone manage and integrate renewable energy sources better, bringing greater energy efficiency to the planet and our world - brilliantly.
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