User Experience Researcher Senior (Tripit) TripIt
THIS JOB HAS EXPIRED Position Description
TripIt, a Webby award-winning travel service from Concur, Inc. (Nasdaq: CNQR), helps people organize and share their travel plans no matter where they book. Travelers simply forward their travel confirmation emails from over 3,000 sites, and TripIt automatically creates a master itinerary that combines all their travel plans in one spot. With TripIt, it?s easy to share and collaborate on trips with friends and colleagues. TripIt is also an open itinerary platform with an API that works with a growing ecosystem of over a thousand partners including Google, LinkedIn, American Express, Hotwire, Avis, BCD Travel, and Microsoft to name a few. TripIt Pro is a premium service for frequent travelers that monitors travel itineraries providing mobile alerts, alternate flight options, frequent traveler program tracking, flight refund tracking and notification, and automated trip sharing. Learn more at www.tripit.com.
Concur is looking a user research professional with unmatched passion for the customer experience and a vocal customer advocate to help us formulate and validate our user experience designs. In this role, you will focus primarily on applying usability testing to assess the quality of existing designs, validate proposed product enhancements and make recommendations on where to focus R&D effort to improve the customer experience. You will work with a cross-functional team and be responsible for improving the user experience of millions of Concur customers!
Planning, scoping and conducting iterative usability assessments of upcoming releases as they move from concepts to the final design
Determine appropriate research/assessment methods and procedures on new assignments including focus groups, formative usability lab studies, site visits, benchmark studies, online surveys and polls, etc. depending on study requirements, time and resources
Run multiple studies per month, including at least one 1 intense full-size study such as a benchmark or field study
Analyze data, preparing reports, stakeholder presentations, video clips, and story boards into actionable presentations to the product team. These recommendations should result in a reduction of usability issues and in quantifiable improvement ratings and conversions.
Work with the UX Designers, User Experience Program Manager, R&D, and Test teams to influence product decision-making and integrate insights of the user studies into product specifications
Serve as a user experience champion within Concur to broaden general knowledge and acceptance of user-centered design and research practices
Serve as user expert resource between departments on detailed product and design information
Be aware of, and comply with, all corporate policies
Education, Experience & Training required:
6+ years in a technical related field
Master's Degree in Human Factors, Human Computer Interaction, Usability Engineering, Cognitive Psychology or related field is preferred
Effective written and verbal communication skills as well as interpersonal skills.
Ability to pass a background check
Job Specific Specialized Knowledge & Skills:
Advanced degree or industry experience in Human-Computer Interaction, Behavioral Science, Design or related disciplines
Established experience in software or hardware development industry as a User Researcher, UX specialist or similar
Proven track record designing and conducting usability studies end-to-end, including analyzing and reporting results
Proven track of record turning research results into actionable design deliverables, including wireframes and design principles
Strong technical aptitude to understand technological challenges of some of the products and work successfully with highly technical product teams
Breadth of research methods and ability to suggest and implement those that work best for specific study requirements and constraints
Familiarity working in agile product development environment
Must be organized, self-driven and able to work under tight deadlines and changing requirements
Previous experience working for large enterprise software labs preferred
Ability to use modern stats software to analyze and provide precise user data
Project lead experience preferred
Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity
Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V)
Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.
Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ?Leadership through innovation in everything we do?. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.
Confidentiality and our core value ?Personal and corporate integrity? are critical components being that Concur is a publicly traded company and working towards building a great, enduring company.
Concur participates in E-Verify to confirm work authorization.
||444 De Haro Street |
San Francisco, CA 94107
THIS JOB HAS EXPIRED