User Operations Specialist TrialPay
THIS JOB HAS EXPIRED About the Opportunity:
Join our lively and dedicated User Operations team and ensure that customers have the best possible experience interacting with the TrialPay Platform. The User Operations team works in tandem with our offshore support team to identify and resolve customer issues. The team also maintains the safety of our platform by reviewing behavior patterns to identify abuse of our product and isolate sources of risk. As an advocate for our customers, you'll work closely with ad, mobile, product, and engineering teams to distill customer data and feedback into meaningful improvements to the customer experience.
- Work with our offshore support team to resolve customer concerns and evolve our current support processes
- Develop expert knowledge on the features and business applications of our products
- Proactively review user trends to make recommendations for improvement of current processes, policies and tools
- Identify and analyze sources of risk within our platform
- Represent users internally by collaborating with engineering, advertising, and business development teams at TrialPay
- BA/BS degree or higher
- Excellent written and verbal communication skills paired with unwavering attention to detail
- Self-motivated and quick to learn new skills and operational processes
- Ability to thrive in a cross-functional setting and communicate effectively with different teams at TrialPay
- A positive attitude, calming demeanor, and a great sense of humor
- Demonstrated problem-solving and analytical abilities (Excel proficiency a plus)
- Interest in tech, social gaming, mobile apps, and advertising a plus
Job Type: Full-time employee
Compensation: Market-competitive entry level
Reports To: Director of User Operations
If you think you'd be a good fit for our team, please apply via the link below and make sure to address the following in your cover letter:
- Summary of your technology experience.
- What three websites do you visit the most and why?
- Tell us about an exciting or memorable life experience from recent years.
THIS JOB HAS EXPIRED
TrialPay helps social game developers monetize their traffic through our advertising platform.
> 50M RaisedInvestors: Battery Ventures
, Google Ventures
, Greylock Partners
, Visa International All Jobs: at TrialPay
|Headquarters:||Mountain View, CA|
|Industry:||Business Products and Services|
|Company Profile:||TrialPay works with leading companies across the software, social apps, and retail industries to boost revenue and convert customers for online merchants. This is done through our advertising platform that places targeted promotions around transactions online. We are a 80+ person startup in Palo Alto backed by Google, Skype, Visa, and Greylock Partners.
Our clients are large retail brands like Starbucks, The Gap, and Burger King Corporation as well as social game shops like FB Social Games, Zynga, Disney-Playdom, and TinyCo. These leading companies use our platform to introduce retail advertisers to new target markets while allowing social game companies to find new ways to drive revenue into their companies. |
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