Vice President, Extended Services and Support CareAnyware
THIS JOB HAS EXPIRED Company Overview
Brightree is the leading provider of billing and business management software solutions for the post-acute care home health and hospice segments, home medical equipment providers (HME), orthotics and prosthetics practitioners (O&P), and sleep labs. Our SaaS-based software solutions follow the natural workflow of providers to automate and improve how they manage their businesses. We are the only business management software solution endorsed by Invacare Corporation as well as the VGM member service organization.
The Vice President, Extended Services and Support is accountable for the overall leadership and direction of Brightree?s Extended Service operations, and is also responsible for oversight of the Customer Service and Enrollment teams. This role is of critical importance as Extended Services revenues represents a growing percentage of the organization?s overall revenue. The areas of responsibility include, but are not limited to: new product deployment, customer satisfaction and support service delivery, and revenue and resource management related to areas in span of control. In this leadership role, the Vice President, Extended Services and Support will partner with and act as the liaison between other Brightree operating units, including Sales, Professional Services, Product Management, Finance, Marketing, and Technology while overseeing the implementation of numerous existing and future Brightree products, including Connect, Document Management, POD, Pharmacy, eClaims, Electronic Fax, Eligibility, ePurchasing, Order Fulfillment, POS, Credit Card, API, Order Import Bridge, Brightship, and U-Sleep. This hands-on VP will have extensive experience in high-transactional, complex, client- facing software environments and will draw on past experiences in similar software leadership roles.
Success as a VP, Extended Support and Services includes developing and fostering inter-departmental relationships between Sales, Product Management, Development, and Operations; owning the relationships with our external business partners; and being a hand-on leader to a group of ten or more direct reports who are responsible for the implementation and support of new and existing services for our customers.
? The successful Vice President Extended Services and Support is both a hands-on leaders and a strategic visionary, able to drive strategy development and delivery in a critical environment.
? An effective communicator, the VP, Extended Services and Support possesses a demonstrated ability to conceive, construct and advance business and technology solutions from infancy to viability.
? Substantial leadership competencies, and an exceptional relationship manager and collaborator.
? The Vice President Extended Services and Support is accountable for a multi-million dollar investment budget and associated resources.
? Experience managing others in progressive software organizations, with roles of increasing responsibility.
? Expertise in IT development, integration, delivery, and customer support, including several years at the Director or Vice President level within a corporate group or business unit.
? Minimum of 10 years of leadership and budget management combined with current knowledge of technology, compliance and trends in a relevant industry - all at large-scale.
? Bachelor's degree in business or a technical discipline (computer science or engineering, management information systems or related fields).
? Strong and proven senior IT business leader who can drive success by applying past experiences to the Extended Services and Customer Service teams.
? Able to assist management team with personnel decisions (performance, hires, and terminations)
Brightree, LLC provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.
||Atlanta, GA |
THIS JOB HAS EXPIRED