Virtual Transition Specialist RiseSmart, Inc.
THIS JOB HAS EXPIRED Transition Specialist
As a Transition Specialist supporting our Transition Concierge clients, you will be based from a home office anywhere in the United States. If selected for this opportunity, you will participate in paid online training, for which you will be compensated on an hourly basis. Once you are certified on the Transition Concierge process and technology, you will officially join the network and be eligible to take on outplacement projects for our clients. Over time, the Transition Specialists who maintain the best efficiency metrics and client satisfaction will be provided with the most opportunities to take on new work.
RiseSmarts Transition Concierge service is an alternative to traditional outplacement firms - it is an efficient and cost-effective transition management solution focused on what transitioning employees need most: a new job.
As a Transition Specialist, your main focus is to assist each of your clients in getting a new job fast. You role will be divided into two areas of responsibility: Customer Service (20-30) and Job Search Coaching (70-80). In addition, you will be required to document all of your activity so that we have a full and accurate picture of each client.
The Transition Specialist is responsible for communicating via telephone and email the details of the RiseSmart Transition Concierge outplacement package to the clients transitioning employees as well as providing ongoing support for these customers, provide customer service and issue resolution as required, and act as liaison to other RiseSmart service providers including resume writers, job search specialists and technical support. In addition, the Transition Specialist is responsible for coaching the client employees on their job search, working one-on-one with them as they work through our proprietary job search program, and provide such services as mock interviews, interview preparation, information on networking best practices and other information as requested. Position entails a high volume of telephone and email responsibilities. In addition, the Transition Specialist must build a strong rapport with their clients by making them feel cared for and motivated to move forward.
5-10 years of recruiting, staffing or human resources experience
Strong customer service skills
Excellent communication skills written and oral
Excellent listening skills
Multi-tasking and strong organizational skills
Outstanding follow up skills are critical
Excellent rapport building skills a natural ability to make clients feel cared about
Strong sense of empathy, positive outlook, ability to motivate others
Proficient with basic computer skills
Bachelors Degree Preferred
Experience in career services, job search or outplacement programs a plus.
Strong comfort level communicating with senior level executives
Personal Computer meeting specific requirements.
High Speed internet service with 512 Kbps or better broadband internet access (Cable or DSL; no satellite or dial-up)
Windows XP, Vista, or Window 7 with Internet Explorer 7.0 / Firefox 3.0 or better
A home location where you can commit to work uninterrupted by others and one that is free from background noise such as: family members, appliances, traffic, pets, TV/music, etc.
What We Offer
A fun work environment in a fast growing start up
Opportunity to grow in responsibility and experience.
||Boston, MA |
THIS JOB HAS EXPIRED