Virtual Transition Specialist RiseSmart, Inc.
THIS JOB HAS EXPIRED Job Description
RiseSmart?s Transition Concierge service is an alternative to traditional outplacement firms - it is an efficient and cost-effective transition management solution focused on what transitioning employees need most: a new job.
As a Transition Specialist, your main focus is to assist each of your clients in getting a new job fast. You role will be divided into two areas of responsibility: Customer Service (20-30%) and Job Search Coaching (70-80%). In addition, you will be required to document all of your activity so that we have a full and accurate picture of each client.
The Transition Specialist is responsible for communicating via telephone and email the details of the RiseSmart Transition Concierge outplacement package to the client?s transitioning employees as well as providing ongoing support for these customers, provide customer service and issue resolution as required, and act as liaison to other RiseSmart service providers including resume writers, job search specialists and technical support. In addition, the Transition Specialist is responsible for coaching the client employees on their job search, working one-on-one with them as they work through our proprietary job search program, and provide such services as mock interviews, interview preparation, information on networking best practices and other information as requested. Position entails a high volume of telephone and email responsibilities. In addition, the Transition Specialist must build a strong rapport with their clients by making them feel cared for and motivated to move forward.
5-10 years of career coaching or agency recruiting experience a must.
Bachelor?s Degree Preferred
Coaching Certification a plus
Experience in career services, job search or outplacement programs a plus.
Strong comfort level communicating with senior level executives
Excellent communication skills ? written and oral
Excellent listening skills
Multi-tasking and strong organizational skills
Outstanding follow up skills are critical
Excellent rapport building skills ? a ?natural ability? to make clients feel cared about
Strong sense of empathy, positive outlook, ability to motivate others
Proficient with basic computer skills
Strong customer service skills
Personal Computer meeting specific requirements.
High Speed internet service with 512 Kbps or better broadband internet access (Cable or DSL; no satellite or dial-up)
Windows XP, Vista, or Window 7 with Internet Explorer 7.0 / Firefox 3.0 or better
A home location where you can commit to work uninterrupted by others and one that is free from background noise such as: family members, appliances, traffic, pets, TV/music, etc.
||Columbia, MD |
THIS JOB HAS EXPIRED