Voice Engineer Vesta
Alpharetta, GA, USA
This role is responsible for design, configuration, and ongoing management of Vesta's telecommunication infrastructure across multiple locations in the US and Europe. It supports the day-to-day operations of the Call Center, IVRs, and Corporate Office phones which includes administration and troubleshooting of various telephony equipment, vendor activities, circuit provisioning, and working with other IT team members to develop design strategies and implementation plans for new initiatives and/or to resolve problems.
Designs, implements, and supports the telephony infrastructure.
Assists in the planning, design, implementation and management of projects that may include new locations or deploying new technologies across the network.
Performs routine system administration and maintenance on local or remote locations with no impact to the business.
Proactively analyses, troubleshoots, and resolves telecommunications systems and circuit issues in a timely manner.
Resolves open help desk tickets and verifies all issues were properly resolved and documented.
Works with other IT team members to develop design strategies and implementation plans for new initiatives and/or to resolve problems.
Interacts with end-users and all levels of management in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact business.
Keeps documentation up to date for all telecommunications systems such as call center routing, trunking, and voice announcement scripts.
KNOWLEDGE, SKILLS AND EXPERIENCE:
Years Linux 5 yrs. Years Avaya 2 yrs.
Advanced knowledge of Linux administration.
Advanced open source Linux based voice platforms.
Advanced knowledge of VoIP (H.323 and SIP).
Advanced knowledge of Session Border Controllers.
Working knowledge of CTI applications.
Working knowledge of data networking.
Working knowledge of VXML-based IVR systems.
Working knowledge Data driven web development experience.
Working knowledge of Avaya products.
Excellent verbal and written communication, interpersonal and customer service skills.
Strong organizational skills.
Must be able to work independently and display initiative, self-motivation and dedication necessary for timely and successful work completion
Must have demonstrated history of impeccable integrity, ethics and fair play.
Self-starter and a team player that will thrive in a fast paced environment.
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