Voice QoS Analyst RingCentral
RingCentral provides cloud computing based business phone systems designed for today's mobile and distributed business world. The RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communication for modern, flexible business environments.
Location: San Mateo, CA
The Voice QoS analyst is a member of the engineering team that will play a key role in helping to improve our customer facing Quality of Service. This person will work primarily with the engineering and operations teams to define and deploy best industry practices for client networks including proper traffic prioritization and monitoring. This position requires extensive testing and evaluation of the capabilities of end-user hardware in regard to ensuring high-quality voice over IP calls. Proficiency in networking and VoIP, attention to detail, good writing skills, positive professional attitude, and ability to work in a team environment are required.
QoS device testing
Make recommendations on test approach and as to which hardware should be tested; Document and test end-user hardware; provide feedback on overall device quality and usability; Research and keep abreast of available hardware options that fit our customer market segments
End-user network research.
Make recommendations on best practices on end-user network configurations to maximize voice quality of service; Help operations team to troubleshoot customer problems
Make research and recommendations on existing tools for QoS related network monitoring for both end-user and RingCentral networks; Help to define and build historical reports for QoS related statistics
3+ years experience in IT supporting business voice or data networks
Strong understanding of networking, including NAT Traversal for VoIP
Strong understanding of VoIP protocols: SIP, RTP, RTCP-XR
Understanding of Fax Over IP protocols (T30/T38)
Understanding of VoIP QoS measurement criteria
Any of the following is a huge plus: ACME, Empirix, Kamailio/OpenSips
Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly
||San Mateo, CA |