VoIP Support Technician - Level II CoreDial
We are looking for a Level II VoIP Support Technician to join our incredibly successful Operations Team. This position is responsible for providing technical support to CoreDial's channel partners.
Are you competitive, self-motivated, energetic, and have previous VoIP systems, software, and Linux administration? Do you want to join a successful operations team in a fast-paced company? If so then we want to talk to you!
A successful VoIP Support Technician will have excellent skills in prioritizing and completing tasks under little supervision for a first or second shift schedule. The VoIP Support Technician is responsible for troubleshooting support tickets, resolving escalated issues identified in support cases, and to assist other Level I or Level II support staff as needed.
Duties and Responsibilities
Perform advanced troubleshooting of VoIP related issues in the configuration or operation of the datacenter and customer networks, Linux servers, and the VoiceAxis software.
Quickly discover the essence of a problem reported through customer support tickets and manage them to completion, interacting with co-workers, customers and vendors as necessary and as dictated by our service-agreements.
Provide expert level technical support for all telephony elements comprising the VOIP platform. Provide troubleshooting and bug reports for VoiceAxis software, a LAMP based package created by CoreDial for managing VoIP telephony systems. Interface with Provisioning Department on implementation details for customer deployments and handle challenges during customer installations.
Participate in an emergency customer and technical support 24/7 on-call rotation.
Shift Hours: 7:30 am EST to 4:30 pm EST or 11am to 8pm EST.
The ability to define your own work, make decisions based on projects you are managing and any available discretionary time.
Comfortable working in a fast-paced, emerging growth environment.
Strong communication skills both verbal and written needed to interact with team and customers.
Experience using packet capture tools such as tcpdump to analyze network related issues.
Excellent troubleshooting skills.
Good knowledge in Asterisk or VoIP (SIP/RTP) in general.
Any knowledge or experience with the following is a plus but not required: OpenSIPs, Red Hat SQL, IP phone provisioning.
A drive to earn and take on additional responsibility when the opportunity arises.
Team player with ability to work independently, and learns quickly.
CoreDial is a leading cloud software and services platform enabling companies to quickly, and cost effectively, provide high quality, private labeled hosted PBX, VoIP and SIP trunking services. With no hardware or software to buy, our Interconnect, Managed Service Provider, and Carrier customers are able to sell, provision, manage and invoice for valuable end-user hosted products and services, while creating margin rich recurring revenues and building value in their brand. The CoreDial cloud software platform streamlines business processes, offers limitless scalability and extensibility, and is the engine behind many of the leading Service Providers throughout the United States. CoreDial is located just outside of Philadelphia in Blue Bell, PA. For more information, visit http://www.coredial.com.
The Company provides a competitive salary and benefits package which offers Medical and Dental Insurance, 401k, Paid Time Off, Paid Holidays, and additional benefits. CoreDial is a fun and challenging place to work, and we are focused on creating great opportunities for our employees, their families, our customers, as well as the communities we serve.
||Philadelphia, PA |