VP/Dir Account Services Kapost
THIS JOB HAS EXPIRED The head of Customer Success is responsible for ongoing customer success as well as driving world-class renewal rates for Kapost. This person will lead a team of Customer Success managers to provide quality product implementation, account management, coaching and expertise to clients to drive value from Kapost and leading to predictable renewal of our customer base.
In addition to running the Customer Success team, this person is responsible for building and managing a services organization, including developing the strategic direction and management of a best practices-focused professional services team that will provide on-site seminars and trainings.
S/He must understand selling, practice management, operations, and the balancing of resources in a multi-client environment. This person will get in the trenches with his/her colleagues to maintain and reinforce an environment that stresses employee performance, teamwork, management credibility and success. This individual should know how to manage an organization in a fast-growing and constantly-evolving company.
This person will be an experienced leader with a demonstrated track record managing and monitoring processes and driving continuous improvement.
Leadership of Customer Success team
Helping customers will evolve to become better content marketers. This involves establishing the collateral and practices required to instill success in our customers
Assist in the adoption of new and existing products across our customer base.
Driving predictable and world-class level of renewal rates
Leadership of services team
Developing and implementing a services package that can be sold and delivered to enterprise organizations.
Partner closely with the sales organization in order to provide services into Marketing organizations of enterprise organizations.
Work closely with our preferred services partners to work on content-marketing projects together to ensure success and value for our customers.
Establish training strategy for the professional services organization to ensure appropriate and continuous training is provided to clients, new hires, products and services.
An Executive with experience leading professional services organizations within technology organizations
Project management experience with a demonstrated record of success in leading software implementations
Experience leading professional services alongside sales executives
Deep experience with Saas software implementations for large and global enterprise systems integrations work and partner strategies.
Demonstrated ability to navigate between the business and technical domains of a software implementation project, providing leadership in both
Strong operational, analytical, problem solving and communication skills
Team player that is self-motivated and proactive.
Superior client relationship skills and ability to focus on multiple client needs simultaneously.
||Boulder, CO |
THIS JOB HAS EXPIRED