VP, Operations Brightcove

VP, Operations
Engineering | Cambridge, MA, United States
Req ID: 536
VP, Operations
Brightcove is looking for an exceptional individual to join our senior management and lead the team that creates one of the world's largest SaaS operations. Will you be the one to help us bring this industry-leading company to new levels of operational excellence?
In the time it takes you to read this sentence, the Brightcove player will be loaded more than 9,000 times worldwide. Our cloud content services are changing the world of online video-- and reaching truly unprecedented scale: more than one billion video player requests per week. Five hours of content ingested every 60 seconds. More than 700 million streams delivered each month. Video delivery to 238 countries and territories. We provide the performance and uptime for the NY Times to report the news, for the Weather Channel to cover hurricanes in real time, for the LDS Church to reach ten million people in a live event, and more. If you have the leadership, drive, and experience to take us even further, we want to talk to you.
We are currently growing our business and investing ever-larger sums of money in capital expenditures, collocation facilities, and large software purchases. We have also reached the stage in our company's life where we need to meet more stringent regulatory approvals and certifications. This new era at Brightcove presents both exciting new opportunities, and new challenges and requirements to be addressed. That's where you come in.
We are seeking an experienced VP of Operations who can grow the skills of our Operations and IT organization to help Brightcove improve operational efficiency, meet quality of service objectives internally and externally, and optimize the use of capital across the company as a whole.
The ideal candidate is committed to a philosophy of continuous improvement, lean engineering, and follow-through, and adherence to the lightest-weight processes that allow the organization to meet its objectives.
As VP of Operations, you will:

• Set operational metric goals and manage the organization to meet or exceed those metrics
• Develop and manage the annual operating and capital budgets for all technology-related spend
• Build processes that ensure timely upgrades, security patches, and refresh of services
• Define and document processes for deployments and system-level changes as well as the associated
• review processes
• Measure and manage capacity across all elements of the Brightcove Service and internal systems
• Lead and manage certification and compliance processes across the entire organization
• Lead security and risk management for the organization and the service
• Oversee service continuity planning
• Lead and work across the organization on Brightcove Business Continuity Planning
• Review and report on service Disaster Recovery readiness
• Measure and report on operational metrics
• Negotiate multi-million dollar deals for all elements related to our service and IT needs, including
• hardware, bandwidth, co-location facilities, and third-party software vendors
• Review Brightcove's use of technology and identify opportunities to streamline and improve
• organizational efficiency
• Monitor, report, and/or implement improvements for the Quality of Service of the Brightcove Service
• Monitor, report, and/or implement improvements for the Quality of Service of Brightcove internal systems
• Build, mentor, and manage a world-class systems engineering, operations, and DBA team
• Build, mentor, and manage a world-class IT organization
• Create processes that help identify areas of inefficiency and teams that are capable of prioritizing and removing those inefficiencies.

Location
This position is based in Cambridge, Massachusetts, conveniently located across from the Kendall Square stop on the Red line.
Why you want to work for Brightcove
Brightcove Inc., the cloud content services leader, provides a family of products used to publish and distribute the world's professional digital media. Our products include Brightcove Video Cloud, the market-leading online video platform, and Brightcove App Cloud, the pioneering content app platform. More than 3,000 customers in 50 countries rely on Brightcove's cloud content services to build and operate exceptional media experiences across
PCs, smartphones, tablets, and connected TVs. Working at Brightcove gives you the chance to reshape how digital media is published and consumed worldwide while you develop your skills, grow your career, and enjoy working in a great culture full of talented people.
Apply Online
To apply for this position, please visit our website at http://www.brightcove.com/ and complete the easy-to-use
on-line application process in the Careers section of our website.
Brightcove is an Equal Opportunity Employer (EOE).
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Location:	Cambridge, MA United States