We're Hiring | Engagement Manager (All levels including Engagement Directors) - Germany Service-now.com

IE BUMPER

We're Hiring | Engagement Manager (All levels including Engagement Directors) - Germany

ServiceNow is currently seeking an Engagement Manager to lead the successful delivery of ServiceNow's solutions and services in a client consulting environment. The Engagement Manager will be a program/project manager with a proven track record of leading deployments of Enterprise Software Solutions in a client environment.

Responsibilities

• Lead consulting engagements from pre-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes
• Manage all aspects of project delivery and solution delivery
• Lead and manage the implementation project team
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account team to progress
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Up to 50% travel annually

Experience Required

• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
• Strong background working with Enterprise Software companies and/or Consulting companies
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
• Strong organisational and analytical skills
• Familiarity with SaaS deployments and it's supporting architecture
• A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
• PMP certification preferred
• ITIL V2 or V3 Foundations Certification preferred

Working for ServiceNow

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. The foundation of ServiceNow's success is not only its technology, but its people. Bright, energetic, team players with the confidence and desire to put their innovative ideas into action.

Helping our employees to attain their professional and personal goals is a high priority which we achieve through providing an environment that gives employees the opportunities and resources they need to thrive.

ServiceNow offers

• Competitive packages
• Great opportunities for progression
• Rewards based on achievement
• Excellent support and infrastructure
• Dynamic team working

Submit all CV's to: careers@service-now.com IE BUMPER

Location:	San Diego, CA United States