We're Hiring | Technical Support Associate Service-now.com

IE BUMPER

We're Hiring | Technical Support Associate

ServiceNow, a San Diego based software development company, is seeking a Technical Support Associate to capitalize on the company's momentum and help reinvent information technology management..

Responsibilities

The Technical Support Associate will be responsible for direct support of Service-now.com customer developers and administrators. This includes web/email support as well as direct telephone support. We are a 24/7 organization, therefore shift work may be required. This position is in the Technical Support group, a collaborative team working on highly challenging technical issues covering a broad range of technologies and working closely with the Service-now.com senior technical support, development, and operations staff.

• Providing software customization assistance.
• Answering "how to" technical and application configuration questions
• Assisting in troubleshooting technical issues
• Aiding in translating business requirements into technical requirements
• Enabling the customer System Administrator(s) to be self-sufficient.

Required Skills

• Excellent written and verbal communication skills
• Works well in a team environment
• Strong personal commitment to quality service
• Ability to understand and communicate complex technical systems
• Proven ability to maintain a professional demeanor when handling complex user issues

Preferred Skills

• Understanding of web technologies (HTML, CSS or JavaScript)
• Experience with any programming/scripting language
• Experience with command line interfaces
• Experience with relational databases such as MySQL, Oracle, DB2
• Experience with any of the following technologies: POP3, SMTP, LDAP or Unix/Linux operating systems, networking

Experience

• 2+ years of experience professionally or academically in a technical role
• Demonstrated experience in troubleshooting solutions in a complex technical environment
• General knowledge of IT related subjects is highly desirable

Work Environment

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, a professional yet relaxed atmosphere.

Position is based either at ServiceNow HQ in San Diego, California or at our San Jose location. Submit all resumes to: IE BUMPER

Location:	San Diego, CA United States