Web Analyst Bazaarvoice

About Bazaarvoice:

Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences.



Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We?re looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce.
Who We Want:

The Social Analytics Team is dedicated to maximizing client adoption, value, and ROI for our rapidly growing list of Fortune-class clients. The Web Analyst position will provide internal and client-facing quantitative and qualitative analysis of Bazaarvoice's hosted, online community solutions. This position will help drive business value by providing best practices to clients on how to measure the results of their Bazaarvoice investment, and present with conviction what you see as truly meaningful to drive their business.

Key Responsibilities:

Analyze the performance of online, user-generated content, identify trends/best practices, and develop actionable insights and recommendations.
Provide Client Services, Sales and Marketing teams with objective measurements of ROI resulting from use of the Bazaarvoice solution.
Apply various quantitative and qualitative methods to analyze and interpret information from multiple data sources including multiple web analytics tools.
Provide unbiased, timely data and high quality, actionable analyses and recommendations in an efficient and cost-effective manner.
Assist in maintaining client tracking and assist clients with identifying KPI?s
Assist in providing continuous education and training by evangelizing the use of web metrics throughout the company and client base.
Identify case study and white paper opportunities from client success stories.

This is a demanding role that requires exceptional analytical, business and technology skills. We are looking for candidates who are truly passionate about servicing our clients and who have strong analytics skills coupled with industry experience.
Skills and Experience Necessary for the Role:

Job Requirements:

The ideal Web Analyst has previous e-commerce experience and meets the following requirements:

BS/BA degree
Solid experience with web analytics tools including Coremetrics, Omniture, Google Analytics and Webtrends
Experience in web-based business or industry experience that includes e-commerce or other online business models
Knowledge of SQL or mySQL a plus
Advanced skills in MS Office applications, including Excel, PowerPoint and Access
Demonstrated analytical background and knowledge of statistical analysis methods
Outstanding communication and presentation skills required;
Attention to detail, highly organized, with an absolute focus on quality of work
Ability to manage multiple projects at one time, and be self-sufficient in managing tasks
Positive, self-starter attitude and desire to exceed expectations at every opportunity
Authorization to work in the U.S.

Location:	3900 N. Capital of Texas Hwy Suite 300 Austin, TX 78746 United States