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Web Services Support Engineer Responsys
THIS JOB HAS EXPIRED
A job at Responsys is not only a fantastic career opportunity but an opportunity to be a part of something big!Responsys is the leader in Interactive Online Marketing and recognized by Forrester as the market leader 6 years running. Responsys Interact Suite provides customers with a powerful, comprehensive set of integrated applications to design, define, execute, manage and refine Cross-Channel Lifecycle Marketing? campaigns across all key digital interactive channels including email, mobile, social and the web.
The Web Services Engineer provides comprehensive telephone/e-mail technical and application support in a fast-paced 24x7 SaaS environment. The candidate must be able to work directly with customers in high-pressure situations; have strong analytic, organizational, time management, and communication skills; thrive in a team environment; and possess the willingness to do whatever it takes to achieve the highest level of customer satisfaction. The candidate will interact with cross-functional teams including Production Support and Engineering. This position requires strong SOAP calls and Web Services skills.
The job responsibilities include, but are not limited to, analyze, track and resolve customer issues in a professional, timely manner; identify alternate solutions when necessary and communicate them to customers; develop and implement web based support initiatives including internal knowledge base, and customer facing solutions; Manage escalated cases and track to resolution; Debug Web Services related issues.
Qualifications
Bachelor's degree in information technology, computer science or a related field
5-7 years customer support experience for software applications
Excellent verbal and written communication skills
Outstanding interpersonal and telephone skills
Strong problem solving skills
Ability to function and thrive in a team environment with an appreciation of aggressive goals
Energetic, with a strong desire to succeed.
Proficiency with Web Services and SOAP calls
Proficient with C# and /or Java
Working knowledge of Linux/Unix operating systems.
Working knowledge of relational database management systems with the ability to write and debug SQL queries
| Location: | 900 Cherry Avenue Fifth Floor San Bruno, CA 94066 United States |
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THIS JOB HAS EXPIRED
Responsys
Investors: Accel Partners, Foundation Capital, Redpoint Ventures, Sigma PartnersAll Jobs: at Responsys
| Web Site: | www.responsys.com |
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| Headquarters: | 900 Cherry Avenue Fifth Floor San Bruno, CA 94066 United States |
| Industry: | IT Services |
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