West Coast Sales Engineer Clarabridge
THIS JOB HAS EXPIRED Description
Clarabridge's sentiment and text analytics software enables companies to achieve a universal view of their customer feedback by transforming text-based customer feedback into valuable insight. When analysis includes as many listening posts as possible, companies gain a more universal view of the customer with qualitative analytics that can be utilized across the spectrum of departments in your organization.
With years of development invested in the Clarabridge sentiment and text analytics technology, we're the only company today with the qualifications to support enterprise-scale customer feedback initiatives. Clarabridge was founded with the simple premise of enabling companies to drive business value by looking at the customer holistically; pinpointing key experiences and issues; and helping everyone in your organization to take actions that make a difference.
A Sales Engineer is the primary technical resource for the field sales force. A Sales Engineer is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. The Sales Engineer must be able to articulate technology and product positioning to both business and technical users, and must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. The ability to establish and maintain strong relationships throughout the sales cycle is a very important part of this position.
Work closely with the internal Clarabridge sales team to evangelize the Clarabridge product to new prospects and existing customers
Design and deliver product presentations based on the necessities and competitive sales condition
Demonstrate an in-depth understanding of the company products, functions, features and benefits to prospective customers
Assist with writing sales proposals that employ Clarabridge as a strategic component of a customer?s overall VOC (Voice of the Customer) solution. This will also include responding to prospect RFP/RFI?s that focus in-part or in-hole on the deployment of a Clarabridge solution
Install, configure, optimize, and customize the Clarabridge solution on remotely hosted and customer premise hardware for purposes of POC (proof-of-concept) deployments
As part of the Clarabridge POC process the Sales Engineer will also be responsible for the overall design, development, integration, testing, and deployment of strategic Clarabridge product components using customer-driven feedback as both the requirements and acceptance base of the project
Manage multiple concurrent customer facing projects (Proof of Concepts and Pilots)
Become fluent in the text analytics marketplace, including entity extraction, search engines, and competitive solutions.
Bachelor's or Master?s Degree in Computer Science, Engineering, or a related discipline
3-5 years project management/implementation experience. Candidate should have an excellent track record of delivering high-quality work
Working knowledge of MicroStrategy, Cognos, Business Objects, OBIEE, or other Business Intelligence platform and tools
1+ years experience with SQL/4GL (PL/SQL/TSQL) and data warehousing schema design is desirable
Ability to work well in a fast paced environment
Proven success-presenting technology as business solution
Proven success selling in complicated sales surroundings with both technical and business buyers
Ability to make effective presentations or demonstrations in time constrained situations
Ability to prioritize the work in a multi-tasking environment
Strong selling and sales aptitude
Effective verbal, written and presentation skills
Ability to travel as required (50%)
||San Francisco, CA |
THIS JOB HAS EXPIRED
Connect with the voices that matter most to your businesswith customer experience intelligence from Clarabridge.Investors: Boulder Ventures
, Grotech Ventures
, Intersouth Partners All Jobs: at Clarabridge
|Headquarters:||11400 Commerce Park Drive|
Reston, VA 20191
|Company Profile:||Leading in Customer Experience Management
To give your business the lead in Customer Experience Management (CEM), partner with the leaderClarabridge. With years of development invested in the Clarabridge solution, we're simply the most qualified company to reveal strategic insights hidden in customer feedback across a range of sources.
Unlike other companies that only serve academic or government markets, the Clarabridge focus has always been business, your business, and how we can help you reach your commercial objectives. To give you the customer insight you need, we've worked harder, thought deeper, and developed smarter software than any other vendor in the marketplace.
At Clarabridge, our goal is to help you fully access your customer experience intelligenceand leverage that information to your advantage. By bridging the gap between your customers experience and your brands promise, we provide a unique portal into the human dimension of your business. With this insight, you gain the strategic edge in serving your customers, controlling costs and risk, competing resourcefully, and building profitability.
When you work with Clarabridge, you work with the management team that had guided the companys growth and innovation from the start. Each has had decades of experience, bolstered by successful entrepreneurial ventures and strengthened by prior top-level management experience. Our executives, who include a nationally recognized entrepreneur and a multiple patent holder, are all published authors and frequent speakers at industry conferences.
With a commitment to excellence, partnership model with clients, and fast-paced development processes, Clarabridge is strong from the ground up. Whats more, our financial backing, board advisors, reputation, and partnerships are sound, ensuring our software will evolve to meet your emerging demands.
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