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Windows Administrator - Tier II Layered Technologies
THIS JOB HAS EXPIRED
Position Type:Skilled - Non-ManagerialApply for this position online.
We are looking for a Tier II ? Windows Administrator who will be a key element within the Layered Tech support infrastructure and is expected to provide a high level of technical support to our customers over the phone and via support tickets. The Tier II ? Windows Administrator applies creative problem-solving techniques to identify the source of problems; as well as keeping the customer aware of every step along the way via the ticketing system. A Tier II ? Windows Administrator is expected to use initiative and advise on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer?s solution.
Job Responsibilities
Interact with customers via ticketing system and telephone
Deliver superior enterprise level client service through professional, comprehensive, and timely communication for all Incidents and Requests for Change
Ensure timely response, escalation, and resolution to promote the rapid restoration of services for all incidents
Through review and approval, ensure methodical and successful execution of client change requests
Maintain network stability through advanced troubleshooting, timely resolution of client incidents, and proactive maintenance
Maintain and improve client loyalty and satisfaction scores
Partner with the Account and Sales team and aid in the regular Service Reviews. Work with the Account team to build a strong client relationship and grow revenue
Job Requirements
Identify, resolve, and/or escalate hosting issues according to procedural documentation and training
Creative problem-solving to identify the source of problems
Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of client environments
Through client consultation, realize growth opportunities for production client environments.
Provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents
Provide and obtain timely updates to/from relevant parties (internal and external)
Execute strong Problem Management to reduce re-occurring incidents
Provide consultative assistance to the Operations Center during off hours as needed
Review system and network configurations with Implementations to ensure successful implementation of services into production
Perform incident trend analysis to promote a stable solution within the environment.
Other duties as assigned
Critical Skills
4+ years Windows Systems Administrator experience including:
Active Directory
Advanced IIS Configuration and Troubleshooting
Exchange ( 2007 and 2010)
Windows Server Operating Systems (2003, 2008. 2012)
Microsoft Windows & SQL 2003/2008/2012 Clusters
Experience supporting highly complex applications with multiple dependencies
Excellent scripting and automation skills (SNMP, PowerShell, XML, etc.)
Strong VMware knowledge
Strong working knowledge of TCP/IP, DHCP, DNS, and SSL
Willingness to work occasional evenings and weekends
Experience with a wide variety of Industry Standard Servers (ISS) including HP, Dell, or IBM
Excellent troubleshooting & problem solving skills
Exceptional interpersonal skills (written and oral) and ability to establish and maintain cooperative and harmonious working relationships with a variety people
Technical certifications in areas of expertise (MCSE/MCSA/MCP/MCITP, MCTS)
Education / Experience
Bachelor?s Degree or equivalent education in related fields/or 5 years? experience in related field
5+ years? experience working in IT Service Provider industry at enterprise level
ITIL Foundation Training / Certification (Certification required for management roles)
Current/Active Certification or previous network and systems experience or associated fields
| Location: | Kansas City, MO United States |
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THIS JOB HAS EXPIRED
Layered Technologies
All Jobs: at Layered Technologies| Web Site: | www.layeredtech.com |
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| Headquarters: | 5085 W Park Boulevard Suite #700 Plano, TX 75093 United States |
| Industry: | IT Services |
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