Windows Support Technician Minerva Networks
THIS JOB HAS EXPIRED Minerva enables service providers to offer an engaging television experience to their subscribers, across any network, on any device and at any time. Every day more than three hundred operators around the world deliver advanced television services powered by our software platform.
Entertainment and information consumption patterns are increasingly driven by users? choices and preferences. The Minerva iTVFusion service management platform enables operators to empower subscribers to customize their viewing experience and enjoy a compelling television service. By offering consumers a consistent user experience across multiple content sources, networks, applications and devices, service providers can increase market penetration, grow revenue, and build customer loyalty.
Our products are recognized worldwide for their superior technical innovation and quality.
Minerva is a privately held corporation, headquartered in Alviso, California with sales, support, and development offices strategically located throughout the world.
Responsible for incoming helpdesk requests through our internal ticket tracker.
Assist in the implementation of IT services as guided by senior IT staff.
Assist in tracking log alerts to allow for preventative maintenance.
Assist in maintaining servers, workstations, network configurations, and other electronic communication devices in a mid-sized enterprise network.
Troubleshoot network and desktop performance issues, escalating issues when necessary.
Maintain backup procedures and assist in disaster recovery plans.
Maintain backup tape library and administrate tape rotations.
Maintain procedural documentation with assistance of senior IT staff.
Maintain cleanliness and organization of on-site server room.
Support and enforce company information policies and procedures.
Assist in maintaining network applications and services (DNS, AD, Wiki, network storage) as a frontline technician.
Hands-on lab or production experience with Microsoft Windows Server 2003 or greater in an Active Directory environment.
Hands-on day to day experience with Microsoft Windows client OS? (XP Professional and 7 Professional.)
Apple Mac OS X use or admin experience a plus.
Troubleshooting WiFi connectivity
Microsoft Office suite, including Outlook.
Exchange 2010 experience a plus
Required Skills & Abilities:
Prepared to work in a heterogeneous network and server environment and be willing to provide hands-on support of technologies when necessary.
Strong communications skills (written and verbal)
An analytical approach to troubleshooting and problem solving.
An enthusiastic can-do attitude with a willingness to sometimes think outside the box to resolve IT problems.
Required Professional Designation/Certification:
BS in Computer Science or Information Systems or equivalent experience
IT certifications (CCNA, MCSE, RHCSA or RHCE, LPI, Net+ or A+) a plus
0-2 years of IT experience in a directed environment.
1-2 years of Microsoft Windows Server administration experience
Some experience with VMware or other similar virtualization technologies.
0-2 years of assisting in network administration with Cisco layer 2 and layer 3 switching equipment.
Minerva Networks is an Equal Opportunity Employer. We recruit, train, compensate and promote without regard to race, religion, creed, color, nation origin, sexual orientation, marital status, or disability.
||2111 Tasman Drive |
Santa Clara, CA 95054
THIS JOB HAS EXPIRED