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Wireless Help Desk Service Analyst QuickComm Software Solutions
THIS JOB HAS EXPIRED
This position is responsible for handling wireless help desk communications for services such as provisioning, deployment, support, inventory management, billing and/or vendor management for Quickcomm clients. Services are performed at Quickcomm headquarters.Essential Duties:
Fulfil wireless requests, including activation or cancellation of service, warranties, determination of carrier, and change of service or equipment type to meet the client?s corporate standards and security policy
Make recommendations for plan, service and equipment changes based on billing analysis results
Manage service catalog of carrier equipment and service
Manage client web site that may be used for educating and training users on wireless activities and FAQs
Troubleshoot carrier service related issues for wireless devices
Communicate with end users in regards to requests, determining requirements and troubleshoot status
Manage and update associated inventory of wireless devices and pertinent attributes
Collaborate with the billing group to help reconcile billing versus inventory exceptions
Manage vendor relationship on behalf of clients
Assist with additional ad hoc requests as needed
Prepare wireless devices for deployment and set them up for users
Educate and train users on carrier related features and functions
Address any user issues or concerns upon setup
Troubleshoot software and hardware related issues for wireless devices
Communicate with end users in regards to troubleshoot status
Ensure that wireless devices, applications, and servers comply with client?s corporate standards and security policy
Ensure that the wireless devices, applications, policy settings and servers are up to date with latest technology and software
Work with wireless carriers to identify possible outages in client locations and expedite resolution
Prepare and maintain Level 1 Help Desk resolution blueprints
Assist with additional ad hoc requests as needed
Perform other duties as directed
Education and Experience
Bachelors Degree or equivalent experience; one to two years working with wireless products and services.
Necessary Knowledge, Skills and Abilities
Functional understanding of wireless equipment and device types such as cell phones, blackberrys, PDAs, pagers, and WAN air cards. Good knowledge of types of service, plans, technology and billing. Good understanding of telecommunications and financial reporting. Good knowledge of transaction and processed based operations. Good knowledge of service oriented Quality Control applications. General knowledge of business tools, operations and structures.
Strong written and verbal communication, listening and interpersonal skills with internal and external clients. Computer savvy with above average proficiency in Word, Outlook and Excel, with Access a plus. Emphasis on customer service and quality. Highly organized, analytical and detail oriented. Ability to assess situations and present proactive solutions to problems. Teamwork oriented. Strong rapport builder. Good negotiating and influential qualities.
Enthusiastic and able to multi-task and prioritize a heavy workload. Able to maintain ongoing operations with tight SLAs. Able to solve problems and make decisions with good reasoning ability. Needs to be convincing and influential. Quickly adapts to changing situations and handle a high paced environment. Assess and implement continuous improvement efficiencies. Self starter working both independently and within a team environment.
Flexible, intuitive, responsive, assertive, resourceful, and confident. Proactive and takes initiative as necessary. Resilient and maintains a positive attitude. Uses common sense and follows ethical practices. Outgoing and integrates well with others. Looks to continuously improve.
| Location: | 90 Park Avenue 20th Floor New York, NY 10016 United States |
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THIS JOB HAS EXPIRED
QuickComm Software Solutions
All Jobs: at QuickComm Software Solutions| Web Site: | www.quickcomm.com |
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| Headquarters: | 90 Park Avenue 20th Floor New York, NY 10016 United States |
| Industry: | Software |
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