Work Manager Bazaarvoice
THIS JOB HAS EXPIRED About Bazaarvoice:
Bazaarvoice is based on a simple truth; when people talk to each other, people buy stuff they are happy about because they trust the opinions of others. We see a day when all voices are connected and, together, help the marketplace function better. That?s what our name means: the ?voice of the marketplace.? We?ve built a network that connects businesses together to amplify the authentic voices of people wherever they shop ? online, in-store and mobile.
Each month, more than 400 million people view and share authentic opinions, questions and experiences about 20 million products in the Bazaarvoice network. Our technology platform channels these voices into the places that influence purchases.
Our network helps businesses gain access to a wider audience of shoppers and trusted consumer content to improve sales and marketing. Insights from our network data help marketers and advertisers provide more engaging experiences, drive product innovation and performance, make better merchandising decisions and build brand advocates and loyalty.
Who We Want:
In this role, you will own the coordination of all the client facing implementation projects across Bazaarvoice?s Technical Services organization. You will be responsible for building and maintaining relationships with the various project managers, engineers and designers to ensure work is distributed evenly across individuals and teams. You will use Clarizen?s project management tool for support and will be in charge of capacity modelling, ad hoc reporting, and SLA communication. The ideal candidate will be extremely organized, deadline oriented and possess project management experience. Any specific experience in project management and website design and development would be a plus.
Own distribution of work evenly across Project Managers, Engineers and Designers to ensure maximum throughput of work.
Work with Technical Services leadership to manage and prioritize the queue of all implementation project/tasks to be completed
Keep the distribution of projects moving smoothly, making sure the work is not stalled by balancing work items with the capacity of people to do that work
Become an expert within Clarizen to support capacity planning and to work with the Clarizen administrator to refine the team?s use of the tool.
Create project plans, work estimates and statements of work
Coordinate execution of SOW?s with the customer and internal legal department
Align with business analysts on the forecast and learn the complexities of the business needs
Develop and maintain capacity models
Manage the assignment SLAs and communicate them clearly to all relevant teams
Provide reports using outside the box thinking on an ad hoc or regular basis
Work with Salesforce.com and the Sales teams to understand the forecast of work coming to Technical Services
Provide input to the financial forecast of work being completed each week.
Provide reports and updates to the management team for visibility to overall workload and capacity
Look for better ways to do the job of capacity planning and make suggestions to enhance the process and tools
Support the overall team on other various activities to ensure team successfully launches projects required.
Skills and Experience Necessary for the Role:
BA/BS strongly desired
Extremely organized and deadline oriented
Minimum of 3+ years work experience in a software company
Excellent time management and communication skills
Strong organizational, analytical and execution skills
Ability to work well within a fast paced people oriented environment
Excellent Excel skills
Outstanding problem solving skills
||3900 N. Capital of Texas Hwy |
Austin, TX 78746
THIS JOB HAS EXPIRED
Bazaarvoice, one of Austin's leading, venture-backed Web startups that serves domestic and international Fortune 500 brands with word of mouth online technology and services. We have experienced explosive growth with featured articles in the New York Times, AdAge, Fortune Magazine, and we are the only Texas-based startup to make the Red Herring 100 North America and Global list.Investors: Austin Ventures
, Battery Ventures
, First Round Capital All Jobs: at Bazaarvoice
|Headquarters:||3900 N. Capital of Texas Hwy|
Austin, TX 78746
|Company Profile:||About Bazaarvoice
Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences.
Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We're looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce.
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