Workforce Scheduler Accolade
THIS JOB HAS EXPIRED Desired Skills:
Description: Accolade Mission Summary
Accolade is a rapidly growing company with the goal of helping clients get better health care in a way that delights them and saves them and their employer money. We do that by simplifying the complex array of health care and health benefit services that large Fortune 500 corporations offer to their employees. By helping individual employees and their families through the many decisions concerning health care and health benefits, and by simplifying their ability to access the right services at the right time, we help get employees and their families better care, save them time and money, and reduce the cost of medical benefits for their employers. We do this by providing each family with a professional Health Assistant who knows them, understands their benefits and helps them navigate the health care system in a way that reduces the many process errors that drive unproductive care.
The workforce scheduler will create and maintain schedules for health assistants in the health assistant centers. The workforce scheduler is responsible for updating training sessions, meetings, and additional on phone time vs. off phone time for individual health assistants. The scheduler will interact closely with the real time coordinator and other supervisors within the health assistance center to ensure service levels are not adversely affected.
" Creation of monthly schedules in IEX and publish to health assistants within 6 weeks of start time for schedules
" Accurately and efficiently schedule health assistants' intraday schedules involving all off phone and on phone activities
" Communicate verbally, written, and in person with health assistants and management team when appropriate action needs to be taken
" Support schedule requests within the Health Assistant Center that are 48 hours or more away from today's activities.
" Proactively initiate health assistant scheduling and phone skill changes if needed
" Coordinate outreach calls from clinical health assistants to clients
" Along with Director of Workforce Management, will conduct webstation training to new hire classes.
Desired Qualifications and Experience:
" Bachelor's degree from four-year college or university preferred but not required; 2 plus years related experience or equivalent combination of education and experience
" Minimum 2 year's experience with IEX and CMS
" Basic knowledge of Microsoft office applications (Word, Excel, Outlook)
" Ability to work in an environment with changing priorities
Desired Personal Characteristics:
" Operates from a perspective of truly caring about our clients -internal and external- and creating value for them
" Detail-oriented, inquisitive, problem-solving in nature
" Proven ability to 'roll up your sleeves' and make a contribution quickly
" A team player capable of working effectively with individuals throughout the organization
" Able to 'think on your feet'
||Plymouth Meeting, PA |
THIS JOB HAS EXPIRED