Workforce & System Manager LeadPages
I promise you haven?t worked with anyone like us before. We?re a Minneapolis / St. Paul, MN based startup that?s changing the way businesses do marketing, lead generation, and conversion rate optimization online. With a growing team that works closely together, we move fast and enjoy what we do. Launched in January of 2013, we now have over 15,000 customers.
Come join the fun and build something big with us.
So here?s the deal?
In just over a year, and with a very small team and few resources, LeadPages has generated millions in revenue and has released game changing innovations; we?re the first company to apply ?big data? approaches and ?network effect? thinking to post-click marketing (don?t worry if you don?t understand what this means: we?ll explain it during our interview).
We are (humbly) considered a thought leader in our space because we precisely skated to where the puck was going before anyone else left the bench.
Thanks to visionary leadership, our dedicated team, and a truly astonishing road map, LeadPages? growth potential is huge.
The last 12 months have been amazing, our product?s impact is swelling and the LeadPages? ground floor is practically quaking.
To accelerate our growth, LeadPages just raised a Series A round of funding from some of the best and most well-known early stay venture capitalists in the world. We?re doubling the size of our team and we?re going to lock in our leadership position over the next 12-18 months.
Now, our small-but-fantastic team needs a Workforce & System Manager
As the Workforce and System Manager you will partner with the Customer Happiness Manager and Director on operational strategies, need assessments, system and performance reviews, capacity planning, and cost/benefit analyses.
To love this role, here?s the type of person you are:
You are analytical, systematic, and have a Jedi-like talent for creating order of chaos.
The thought of owning a complex project and taking it from start-to-finish makes you giddy.
You have a keen ability for synthesizing data, numbers, and other information to build a story.
Multi-tasking and attention to detail aren?t just sound bites for you but real strengths!
You partner well within and across departments to get results.
You?re tech-savvy...and maybe even a little geeky.
You have off-the-charts communication skills.
Quality assurance is in your DNA.
When it comes to delivering, nothing is ever left to chance; you know how to create a road map and get there...every time.
You have a unique combination of skills, talents, and mindset, including:
At least 2 years of Workforce Management experience in a support environment.
Strong analytical skills.
Experience deploying or maintaining systems such as Zendesk, RightNow or others.
Outstanding communication and organization skills.
Proficient in MS Word, MS Excel, MS PowerPoint.
Experience in a rapidly growing-support department
What?s the plan?
Your duties will shift and evolve as we grow, but will initially include:
Creating short and long-term forecast and staffing plans to ensure adequate coverage
Overseeing proactive scheduling of activities such as training, meetings, and overtime
Analyzing and managing intra-day coverage and making real time adjustments
Maximizing efficiency and occupancy to meet SLA's
Collecting, analyzing, and reporting performance statistics and making recommendations for improvement
Assisting in the development and implementation of support systems
Constantly evaluating systems and recommending necessary changes or upgrades
Leveraging support tools to reduce ticket volume
Creating a feedback system to capture and analyze business intelligence and sharing feedback with upper management
Perform related duties as assigned
Maintaining professional and technical knowledge by tracking emerging trends and benchmarking best in class practices
Some weekend work may be requested
What we offer:
Working for a promising start-up is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. If you bring your ?A game? to the table, here?s what we?ll bring:
Competitive salary and benefits
Relocation reimbursement, as needed. NOTE: You must live in or relocate to Minneapolis / St. Paul, MN for this position ? this is our one non-negotiable
Getting in on the ground floor of a game-changing company
The chance to learn from some of the best people in the business through frequent ? if not daily ? interaction with our fiercely compassionate leadership team
Challenging and meaningful problems to solve ? you will invariably make a difference and impact
A vibrant and devoted team (who still finds time for fun!)
The room and tools you need to create and succeed
And in case you were wondering: no politics, no bureaucracy, and no jerks
Who we are:
To learn more about our company, our culture, and what we look for in the people we work with, check this out.
Sound like you?
To apply, please submit your tailored resume (using the ?Apply? or ?Submit Resume? button) along with a cover letter explaining what you?re looking for and why us. We won?t be able to individually respond to all applicants, but if we feel you?re a strong match, someone will be in touch within 72 hours. Thanks and we look forward to hearing from you!
||St. Paul, MN |