Zilliant Client Services DevOps Team Zilliant
DevOps is a technical role to manage and oversee the day to day client operations associated with our enterprise, SaaS and Managed Service offerings.
This role is responsible for engaging in efforts to ensure and fix deployment processes, system availability as well as scalability and performance issues. The Client Operations DevOps will help deliver our services to customers from multiple remote data centers. This role will implement regression test scripts, monitor database health, assist with health assessments, interact with customers, perform code reviews, enforce coding best practices, review and publish content to production environments, and assist with reporting, troubleshooting and repair of production systems. Additionally, this team is responsible for monthly data loads of client data, monitoring ETL and data processing, designing and executing data validation tools to streamline the process and remove points of failure.
The DevOps Engineer will also participate in efforts with regards to design and estimations for customer support enhancement projects. They will develop action plans for the resolution and/or resolve issues with problematic areas of the application or infrastructure for given customers. This individual will act as the liaison between the Operations Team, the Customer Success Managers and Customer Support. The Production Engineer will assist in the design and estimations for Customer Support Enhancement projects. Responsible for projects/sub project deliverables, requirements gathering and initial estimates. They will follow Zilliant best practices and deployment methodologies to ensure quality deliveries of solutions from the Solutions and Customer Support organizations.
This role is critical to support our strategic goal of launching and growing revenue from as a SaaS and Managed Service based offering and ongoing customer support profitability. This role will work both independently and as a team member, performing a mix of duties, in order to successfully define and create a seamless transition from solutions or customer support to Zilliant Operations.
Essential Functions Client Services DevOps Team
--Contribute to the process of developing and enhancing company standards and practices on delivering implementations for clients
--A key player in the delivery of the SLA and works with customer support team to define and execute 24X7 customer support plan
--Assists in coordinating response to major incidents, including post-incident reporting and deployment procedures.
--Act as an escalation point to resolve client related issues
--Liaise with Solutions, CSMs, Customer Support and Operations to evaluate and prioritize potential product enhancements and bug fixes
--Proactively identify, communicate, and mitigate risks associated with ongoing operations and new/planned release
--Work closely with the professional services team to understand the needs of each client implementation
--Assist with the transitioning of new customers
Essential Functions DEVOps Engineer
--Ability to be player/coach
--Support Portal code development / change management / upgrades / bug fixes / enhancements
--Communicating and collaborating with others
--Drive effectiveness and efficiency in the handoff to Zilliant Operations and Customer Support
--Participate in the coordination of SQA and Operations tasks including but not limited to defining regression test scripts, Jenkins builds, deployment processes and methodologies.
--Provide continuous delivery of innovations by automating release and deployment processes and eliminating waste while still meeting regulatory concerns
--Provide continuous learning by providing a feedback loop from internal and external customers in order to monitor and optimize software
--SQL and MSTR development for future reporting improvements
--Perform Database Health Checks
--Scripting and coding
--3+ years of experience in a technical role, hands-on software development experience is a plus
--Ability to code and script
--Comfort with frequent, incremental coding, testing and deployment
--Experience supporting a critical client facing web application, Previous DEVOps experience is a plus
--Experience working in a structured change management environment for highly available systems
--Experience with systems and IT operations
--Passion for Release Management
--Data management skills
--Strong knowledge of SQL and SQL Server
--Strong grasp of automation tools and deployment processes
--Strong focus on business outcomes
--Comfort with collaboration, open communication and reaching across functional borders
--Industry knowledge and awareness on best practices, trends, and latest features of internet, SaaS, CLOUD delivered applications
--Experience with planning, definition, scope management, client communication, issue tracking and status reporting
--Experience in issue management and conflict resolution
--Great organization, collaboration, communication, and coordination skills
--Ability to work across the organization to collaborate with solutions, SQA, Customer Support and Operations
--Ability to balance client demands with strategic objectives
--Knowledge of Scrum, XP, Agile or similar methodology
--BS in Computer Science or equivalent field
||3815 South Capital of Texas Highway |
Austin, TX 78704
|Employment Type:||Full Time|
|Functional Area:||Professional Services|