StellaService

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Web Site:www.stellaservice.com
Headquarters:27 W 20th St
Suite 400
New York, NY 10011
United States
Year Founded:2009
Industry:Consumer Products and Services
Investors:Draper Fisher Jurvetson

About StellaService:

Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. Using its proprietary, rigorous evaluation system, STELLAService rates thousands of retailers each year across a broad array of criteria, including usability and online tools, shipping and returns and customer support. To maintain its independence and objectivity, STELLAService pays for all products it purchases and relies on its staff of trained, full-time customer experience analysts to test the companies it evaluates. The company has been profiled in Advertising Age and its data has been featured in outlets from the Wall Street Journal to The Economist. Based in New York City, the company also publishes reports and other research to help companies worldwide improve their service operations.

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