Client Services Engagement Manager DriveFactor
THIS JOB HAS EXPIRED Basic Function:
The Engagement Leader is responsible for managing large and complex client engagements and supporting product development, marketing, and operations. Successful execution of this role will require strong thought leadership as well as excellent communication and project management skills.
Develop and execute on SOW?s for all client engagements (Assists in project planning, resource allocation, and cost estimates)
Work closely with the DriveFactor business development team to develop a scalable product line and effective client account management model.
Leverage the CMO, CEO and Brokers/Sales Agents time in all aspects of sales, program design and delivery
Educate clients on DriveFactor?s capabilities, with the aim of expanding revenues and product cross-sell where appropriate
Develop deep, trusting, collaborative relationships with senior executives at client organizations.
Ensure all aspects of client engagements are executed as planned, and effectively manage issues in cases where changes occur (act as single point of contact on all client engagements).
Provides recommendations to address and resolve business issues.
Develops and manages the implementation plan to ensure a quality product is delivered
Provides reference and training materials to client organizations as required
Assists with functional test prioritization including recommendations and risk evaluation.
Works closely with sales organization to ensure pilot programs are managed closely and well executed
BA/BS Degree or MBA (preferred)
Excellent interpersonal skills, at ease communicating frequently with Senior Executives at client organizations
Experience leading large scale client engagements for technology and/or consulting firms
In depth knowledge of technology and data management programs highly desirable
Strong written and oral communication skills
High standard of professionalism and trust
Thrive in unstructured environment with goal to build a new business
Ability to handle multiple projects simultaneously and efficiently
Team player committed to helping all teammates achieve success with clients
Flexibility for travel and contact during non-business hours
Aptitude for problem solving and quantitative analysis
Ideal is self-motivated, hardworking, and eager to learn and make an impact
Strong Project Management skills
Position requires travel to customer locations (est. 25%-50%) in US and abroad
||Glen Allen, VA |
THIS JOB HAS EXPIRED