| Web Site: | www.e4e.com |
|---|---|
| Industry: | Business Products and Services |
| at e4e, Inc. |
| Location: | Hunt Valley |
|---|---|
| Description: | Job profile / responsibilities : As a first line contact, HVAC Customer Service Agents are responsible for providing high quality, world class support on a wide variety of inquiries from customers, including questions on product installations and functionality. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals. In this role you will answer inbound phone calls and emails from end users of home thermostat equipment. You'll be providing assistance to customers who have general inquires or need to troubleshoot an issue they are experiencing. Paid training is provided. Applicants must be available to train Monday - Friday between 9 AM and 6 PM and start by September 14, 2009. Hours of operation are Monday - Friday 9 AM to 7 PM, and Saturday 9 AM to 5 PM, after the training period is over. Candidates should have flexible availability, as some nights and weekends will be required. Essential skills : At a minimum, you should: - Have a high school diploma or equivalent. - Type 30 words per minute or more. - Have a good grasp of grammar and sentence construction. - Have some customer service experience in a call center environment. - Have basic knowledge of electrical wiring. - Have familiarity with different HVAC systems. Along with an attractive salary, you will be entitled for benefits that include 15 days paid time off per year, 401(k), medical, dental and vision insurance, and company paid life and disability insurance. |
| 10/13/2009 |
