| Web Site: | www.jigsaw.com |
|---|---|
| Industry: | IT Services |
| at Jigsaw Data Corporation |
| Location: | San Mateo |
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| Description: | Role The Data Operations Specialist is a member of the Professional Services Team. The Data Operations Specialist will take primary responsibility for the design, development and execution of data analysis and targeted lists for supporting the clients. This position will have primary responsibility for the quality and timeliness of service requests such as custom targeted lists, analytic files, and research results. Experience with MySQL, SQL databases, and Excel are needed for this position. The Data Operations Specialist will interact closely with the Company sales force and Sales Operations. This position requires the ability to insightfully and accurately evaluate the data as well as communicate it appropriately. The role of the Data Operations Specialist is to process all client service requests that have been assigned to them, using all standard and custom designed tools/processes available to them, ensuring that all quality standards are utilized and schedule deadlines are met. Responsibilities - Receives and process monthly data requests from clients in support of the sales cycle - Uses standard reports and other analytical techniques as needed - Designs/develops custom processes for targeted lists and data analysis - Performs research and problem solving as well as responds to questions about client data - Ensures completion of client requests with 100 first time quality and deliverables according to project deadlines with 95 on time performance - Develop and maintain standardized reports for Sales Operations personnel that provide metrics relating to internal data content - Support additional ad-hoc requests for sales data and analysis. - As required, interacts with respective Sales Operations staff on a regular basis to assist with the timely completion of planned/schedule client deliverables and outreach plans. - Interacts with Client to either obtain additional data, or request help interpreting existing data records - Ensures timely communication of operational issues, system down time, including data delays, workload, scheduling, execution, and trouble-shooting escalating issues to appropriate resources for resolution (Data Services, Sales) - Establishes and maintains activity logs, and reports related to assigned production deliverables - Ability to handle multiple clients independently, whether simple or complex in nature Requirements - Qualifications include experience working in a programming/ production environment, with strong problem-solving, analysis and critical thinking skills - Demonstrated experience with SQL, MySQL and Excel, Ruby or another scripting language - Ability to manage multiple tasks and tight deadlines - Desire to work in a fast-paced environment - Careful attention to detail and ability to organize work - Initiative to work independently as well as coordinate work with team members - Flexibility and responsiveness to frequently shifting priorities - Desire to learn and apply new skills and approaches - Strong verbal and written communication skills - Strong Analytical skills - Forward thinking, self starter ability to work with minimal direction and exercise sound judgment when performing duties - Ability to report details on all activities - Associates Degree (2 year) in a programming, computer science or business related field, or equivalent experience desired Benefits - Competitive salary based on experience - Medical, Dental, Vision, AD&D, Life and Long-term Disability Insurance - Medical and Dependent Flexible Spending Account Plans - 401K and stock options. |
| 10/16/2009 |
