AR Collections Specialist, French Fluency Required
Infor delivers fully integrated enterprise solutions for a wide range of industries, as well as best-in-class, stand-alone products that address the essential challenges its customers face in areas such as enterprise resource planning, supply chain planning and execution, customer and supplier relationship management, asset management, product lifecycle management, financial and performance management, and business intelligence. With 8,100 employees and offices in over 100 countries, Infor provides enterprise solutions to more than 70,000 customers. For additional information, visit
To collect outstanding receivables while resolving billing issues related to License, Maintenance, Education, Consulting and Professional Services.
Establish contact with Infor customers who have open or outstanding receivables (invoices, credits, and on account cash) to determine payment status or final disposition as appropriate to bring the account to a current status. This task should employ
Establish a follow up protocol to capture pending payments and actions items.
Account Research and Resolution
Identify account or customer specific issues to resolve as appropriate in a timely manner to facilitate timely payments and minimize potential bad debt items using:
Complete accurate and detailed A/R Documentation as needed to follow Department and Audit requirements. Documentation includes, but is not limited to:
Effective written and verbal communications in English and French with internal and external departments and/or customers to identify or facilitate:
· Actions needed or required to resolve customer issues
· Notice of items that may impact business performance
· Positive working relationships
Professionalism & Relationships
EDUCATION & EXPERIENCE:
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000