Account Manager Socialware
THIS JOB HAS EXPIRED Position Overview
The Account Manager serves as the primary business contact for Socialware customers. They are responsible for providing access to the appropriate resources of Socialware to facilitate customers? ongoing social success and optimize the value they receive from their relationship with Socialware. The Account Manager is responsible for helping Socialware customers drive compliant social media adoption through the execution of their social media strategy. In addition, the Account Manager will build and maintain strong relationships with multiple contacts within their assigned accounts to encourage new and repeat business opportunities. The Account Manager keeps customers apprised of the evolving regulatory environment and brings Socialware?s best ideas, innovations, and capabilities to customers to ultimately drive business value.
This role is ideal for candidate looking for an opportunity to:
Significantly impact the success of Socialware, and more importantly, our clients.
Develop deep relationships with the social media teams of some of the largest and most prestigious Financial Services firms in the US.
Deepen your experience in account management activities necessary for enterprise software deployments, including working with cross-functional teams from Marketing, Compliance, IT and Distribution.
Gain experience in consumer related software and enterprise use of social media for business activities.
Develop a trusted advisor relationship with customer project teams such that all Socialware activities are closely aligned with the customer?s business case and business strategy, allowing the full potential of their social business strategy to be realized
Track implementation and post-implementation adoption activities such that the overall success of the customer?s social business strategy can be closely monitored including visibility to the executive sponsors
Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs.
Serve as a customer advocate in driving industry best practices and the evolution of Socialware product and platform functionality integral to the customer?s success
Identify and grow opportunities within existing customers and collaborate with services and sales teams to achieve growth
Possess a comprehensive understanding of all Socialware and Socialware partner products and services
Understand customer requirements, level of adoption of Socialware services and assess the risk in renewing the current contract
7+ years relevant work; financial services experience highly desired
High level of social media experience
Proven effectiveness at collaborating with internal and external teams
Proven experience in managing large and complex customer relationships
Strong interpersonal and presentation skills
Excellent written and oral communication skills
Willing to travel
||Austin, TX |
THIS JOB HAS EXPIRED