Account Manager Ntirety Technologies
THIS JOB HAS EXPIRED The role involves managing business in a set of named accounts in a territory. Core responsibility would involve managing relationships with senior decision makers in the account, managing revenue and growth objectives, and being accountable for customer satisfaction. The Account Manager maintains and expands relationships with strategically important large customers. The Account Manager is responsible for achieving sales quota and assigned strategic account objectives.
The Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle, and ensuring assigned customers? needs and expectations are met by the company.
The Account Manager reports to the Chief Operating Officer.
Primary responsibility - ensure attainment of revenue and associated targets for territory.
Drive effective territory and account planning for the assigned customer base and ensure that plans are aligned to both revenue and strategic outcomes for business.
Drive customer satisfaction through understanding customer needs, provide responsive service to customer issues, integrate partners into the sales process, and build relationships with key customer contacts.
Ensure that CRM tool is kept up to date with account activities, opportunities, and contacts.
Identify and qualify product and solution opportunities leads within managed accounts.
Articulate Ntiretys? vision, products, solutions, and capabilities to key contacts within accounts.
Identify, plan, and implement reaction to competitive activity as identified through relationships with accounts and partners.
Establish productive professional relationships with key personnel in assigned customer accounts.
Coordinate the involvement of company personnel - including support, service, and management resources - in order to meet account performance objectives and customers? expectations.
Relationship management skills - communication with customer service in mind and build relationships with senior decision makers in accounts.
Excellent communication and presentation skills and results oriented.
Solution selling skills - ability to understand customer business issues and position appropriate solutions to solve business plan.
Leadership and team skills - proactive in building and maintaining a network of effective relationships with people inside and outside his/her group. Serve as a role model.
Business acumen?ability to analyze business, identify new areas for growth, build related engagement models, and execute full process.
Key values - honesty, integrity, passion for customers and technology, ability to embrace all challenges.
Minimum 5 years sales and business management experience, including a proven track record of effectively selling Managed Services, IT Consulting, and/or Cloud Services.
Solid understanding of solution selling concepts and measurement.
Practical experience in managing major accounts with the ability to interact directly at CxO levels.
Understanding of negotiation skills and strategic planning.
Strong ability in problem resolution, team building, dealing with ambiguity, and a demonstrated ability to think at a strategic level.
Outstanding presentation and communications skills.
||980 Washington Street |
Dedham, MA 02026
THIS JOB HAS EXPIRED