Account Manager LiveOps
THIS JOB HAS EXPIRED As an Account Manager at LiveOps, you?ll directly contribute to our continued growth and success by managing key client relationships.
Primary point of contact to the client, and relationship owner
Manage the overall client relationship by setting and ultimately responsible for delivering on client expectations
Demonstrates a thorough understanding of client's marketing strategy
Analyze program metrics and develop account strategies in order to drive the growth and profitability of your accounts
Maintain and grow revenue from existing clients and identify and participate in new business initiatives for prospects
Manage internal cross functional teams to meet client deliverables including - production engineering, operations, performance management, agent management, etc.
Anticipates client questions and demonstrates excellent de-escalation and resolution skills
Exceed client expectations by providing timely follow-up and ensuring all requests are met and delivered.
Work with immediate supervisor to define and develop measurement models for project success with clients
Develop and facilitate customer satisfaction evaluation process
5-7 plus years of professional work experience
3-5 plus years of client service and account management experience, marketing, communications or client-facing position
Demonstrated understanding of strategic marketing, business and financial principles
Detail oriented and customer focused
Superior written and oral communication skills
Outstanding presentation abilities
Ability to manage several projects at once
Demonstrated successful organizational skills
Sound judgment and interpersonal skills
Rapid comprehension and retention of information
BA/BS from an accredited college or university;
Advanced degree a plus
LiveOps is the global leader in cloud contact center and customer service solutions. More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps? technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com.
||Tempe, AZ |
THIS JOB HAS EXPIRED