BCS Customer Care Specialist - Tier II LegalZoom
Customer care is our passion here at LegalZoom. Our goal is to delight our customers, resolve questions, and always provide best-in-class customer care so each and every customer leaves with the same feeling about LegalZoom that we share as a company - it?s a great place. As a Customer Care Specialist, you truly help lead this important task and build buzz about LegalZoom through positive customer interactions. LegalZoom needs experienced customer care professionals who can deliver friendly, knowledgeable customer support about LegalZoom products and services. It?s a fun and fast-paced customer care contact center, so we need individuals with a demonstrated history of providing best-in-class customer support who can work a variety of shifts and be on-call.
What you?ll do:
Assist customers with phone and email inquiries about order status, payments, refunds and site operation as well as provide information about LegalZoom products and services.
Effectively handle difficult situations.
Serve as a liaison between customers and other departments to communicate information.
Use common customer feedback to identify opportunities to continuously improve the customer experience and drive efficiency in delivering unrivaled customer care.
3-5 years of customer care experience in a high-volume business-to-consumer contact center, legal, medical or other service environment
BA/BS degree preferred.
||Glendale, CA |