Business Analyst Vocalocity, a Vonage company
THIS JOB HAS EXPIRED As a member of the Operations team, the Business Analyst serves as a liaison between the business community and the Operations organization in order to provide technical solutions to meet user needs. Possess expertise in the business supported, as well as, an understanding of the organization's systems and capabilities. Lead projects from initial requirements and business justification, through to delivering projects on time, within budget and meeting the strategic business requirements. The roles primary focus is to provide a business unit with a point of contact to manage application initiatives, support, break fixes and projects for the business area.
The successful candidate must have a Bachelor's degree in Computer Science, Information System, Business Administration or related fields or equivalent experience.
Work with non-technical business users to document detailed business requirements.
Identify gaps between the current system capabilities and the business requirements, determines if enhancements to the applicable system(s) and interfaces to other Vocalocity applications are necessary, designs solutions to fill those gaps and works with technical leads to build solutions for those requirements.
Translate high level business requirements into functional specifications for Operations, Business, Engineering and manages changes to them.
Estimate work effort and builds a business case for specific enhancements.
Assist in the business process redesign and documentation as needed for new technology.
Identify and drive improvements in the use of process, systems and data for the Customer Experience and operational efficiencies for servicing the Customer.
Educate and align Operations and Customer Care organization on the direction of the business and vice versa to partnering departments.
Perform project management activities on assigned projects as needed.
Create and update application living documentation for all applications for assigned business area.
Manage requests for assigned business area, gather detailed business requirements and turn requirements into functional specifications for application enhancements and new projects.
Facilitate meetings with key stakeholders.
Analyze complex issues quickly and choose best solutions and course of action.
Manage multiple tasks and priorities as well as expectations.
Other duties as assigned.
Is this position for you?
Do people describe you as --
Do your skills include --
Ability to work independently as well as in a team environment
Ability to plan and carry out responsibilities with minimal direction
Excellent communications - both verbal and written
Ability to handle stressful situations and deadline pressures
Excellent interpersonal skills, positive attitude, Negotiation, Conflict Resolution, Risk Management skills
Basic knowledge of project management
Ability to multi-task
Does your experience include --.
Knowledge Management and/or Customer Service Portal Technologies
Design , development, implementation and on-going Support of Knowledge Management Systems
1 to 2 years of managing the full life cycle of complex IT related projects
1 to 2 years as a business analyst
Salesforce.com, MS Project, PowerPoint, Visio and Excel
How to contact us
If this sounds like you, let's begin a dialogue. Please email your resume along with a cover letter and salary history to firstname.lastname@example.org. All information will be held in confidence.
Vocalocity is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran's status, or disabilities.
We look forward to hearing from you.
If this sounds like someone you know, please forward this to them. They'll be glad you did.
THIS JOB HAS EXPIRED
Vocalocity, a Vonage company, is a leading innovator of small business Voice over Internet Protocol communication (VoIP). We are a growing, exciting and dynamic company located in midtown Atlanta, where hard work and achievement are recognized and rewarded.
20 - 50M Raised All Jobs: at Vocalocity, a Vonage company
|Headquarters:||1375 Peachtree Street|
Atlanta, GA 30309
|Company Profile:||Vocalocity is a leading innovator of small business Voice over Internet Protocol communication (VoIP). Through our cloud-based VoIP solution, we continually deliver the best in value, technology, and service to our customers. Our leading-edge technology eliminates the need for costly on-site phone equipment, creating the perfect affordable solution for small and medium-sized businesses.
We are a growing, exciting and dynamic company located in Atlanta, where hard work and achievement are recognized and rewarded.
We offer competitive compensation and benefits as well as the opportunity to work with a bright, motivated group of individuals who share a common goal.
When you step into the Vocalocity office, you'll instantly be greeted by a fun, vibrant, high energy, collaborative, casual culture.
If you're the type of person who thrives in a fast-paced, start-up environment with an all-inclusive, diverse culture, then you've landed in the right place.|
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