Business Intelligence Architect 24/7 Customer
THIS JOB HAS EXPIRED The world has changed for consumers and their expectations have changed too.
A revolution has begun?consumers demand a better experience. We at 247, predict the end of customer service as it is known today. We envision a new world of intuitive consumer experiences.
247 iLabs (Innovation Labs) is a research and innovation driven business unit of 247 Inc. 247 iLabs pioneers and evangelizes the concept of 'predictive interactions' that blazes the trail in managing end-customer interactions. 247 iLabs creates & delivers intuitive consumer experiences for Global 100 enterprises. It provides cloud-based application platforms to automate all customer interactions across channels & devices. Its technology platform - the world?s largest self-service platform - leverages big data, mobile, web and speech technologies to analyze, predict and complete over 2.5B annual customer interactions. It leverages complex business data to drive simple and elegant business outcomes.
247 has a unique opportunity as a trusted customer service delivery partner to empower millions of customers with industry-leading solutions across Web, Online, Speech/Voice and Chat channels. Some of its ideas are rapidly reshaping what good customer service is - by anticipating needs, dynamically crafting interactions, personalizing business rules in real-time, and building a learning system that can tailor interactions to the customer, the device they use and the context in which they are interacting. The 247 Platform Engineering team is dedicated to building a new class of multi-channel interaction solutions for some of the largest enterprises in the world.
247 iLabs, Campbell or Alameda CA is looking to hire a distinguished Business Intelligence Architect to support its Platform Engineering team.
As the sole Business Intelligence Architect across the Platform Engineering team, your responsibilities include:
Oversight and guidance of end-to-end architecture and design of 247 Business Intelligence, Reporting and Analysis solutions 40%
Handle design & development of Star and Snowflake schemas, complex cube designs and MDX calculations, performance tuning MDX and SQL processes and SSRS Reports design. 30%
Be a part of design, implementation and delivery of a new BI and Data Warehouse environment utilizing SSAS, SSRS and other technologies including Hadoop, Hive, Cassandra etc 30%
As a Business Intelligence Architect you would be required to have the following characteristics:
10+ years? experience architecting and developing Business Intelligence solutions with the Microsoft BI stack (Relational Database, Analysis Services, Reporting Services, Integration Services) or other BI technologies and tools
Demonstrated understanding of multi-dimensional and tabular BISM database design and architecture
Demonstrated ability to develop business requirements and translate them into a dimensional or tabular model
Demonstrated ability to develop front-end reporting and analytical solutions that meet the business needs
Experience working through multiple full System Development Life Cycle BI projects, preferably at Internet Scale
Experience architecting and developing data warehouses, data marts and analytical cubes. Working knowledge of designing (logical & physical design) Star Schema and Snow Flake schema
Demonstrated leadership aptitude and effective project team management skills
And the following Technical Skills:
Understanding of Multidimensional Expressions (MDX) and Data Analysis Expressions (DAX)
Microsoft SQL Server 2005/2008/2012 data modeling and development
Microsoft SQL Server Analysis Services 2005/2008/2012 design and development
Microsoft SQL Server Integration Services 2005/2008/2012 (other ETL tool design & development experience a plus)
Microsoft SQL Server Reporting Services 2005/2008/2012 design and development
Experience with front-end analytical tools
Knowledge of BigData Technologies
||910 East Hamilton Avenue |
Campbell, CA 95008
THIS JOB HAS EXPIRED